iPhone 13 pro Speaker Sound Issue

Last week I opened a dispute with my bank on the cc purchase for a item that has not worked properly from the beginning. I have a case number and I advise everyone reading this to do the same. That don’t care about customers. They only care about dollars.

I purchased the iPhone 13 pro max as soon as it came out and I was at the Apple Genius Bar within a matter of weeks and they pretty much insisted there was nothing wrong with it. I use my phone on the speaker setting 90% of the time when making business calls, and what generally happens is that the speaker will continually revert from “speaker” setting back to “iphone” setting during conversations. And that makes it difficult to conduct business, while using the computer, because the sound drops and the person on the other end will no longer be able to hear me and and will say that I’m breaking up and I will not be able to hear them either. Why is Apple ignoring this issue and why have they not addressed it at all when it is obviously a problem. I may have to open a credit card claim as well, to get some action from Apple, if this is not taken care of. As far as I am concerned, it really, for me, makes this phone useless.

Hi any update on this issue on how to fix it? Did reset, tested the mic using the camera and voice memo. It works fine.I only encounter this whenever I do video calls on speakerphone and regular calls on speakerphone and placing my phone upright. My voice is breaking whenever I speak consistently. I also tried teaching to apple support and thy seemed to be not aware of this issue, the did some remote thing and test from their end and said everything’s fine.Send help apple! :(

There is NO option for turning off noise cancelling on my iphone 13 pro under Settings,Accessibility,Audio visual.

There is only the following options:

Headphone Accommodations,

Background Sounds,

Mono Audio ,

Headphone Notifications,

Balance,

and Visual.

That's it.

My husband has the 13 Pro Max and he switched from android. Every time we FaceTime or talk on the phone on his breaks at work…he cuts out to bad. He can hear me perfectly fine. But he talks and every other word is cut. So, he takes his AirPods and he has to use them or I cannot hear him. When he doesn’t have them I am constantly saying “huh,what? You there?!” 🫥🙄🫣🙃

I have done any of the suggested things to fix this problem. I use speaker every time I am on the phone as I have a problem with pain in my arms to hold the phone. I am also not going to buy earbuds just to fix this and always have them. Clearly Apple needs to fix this problem if so many people are upset by it. I cannot go exchange by phone because it took me too long to figure out it wasn’t me. It was the phone. Please please fix this! 😫—upset maybe ex iPhone user

I have had it with the speaker issue on this EXTREMELY expensive phone. I need to be able to use it, but I cannot reply on it. Apple needs to do something or they will lose this customer. I know that’s not much to them, but that’s 7 devices that won’t be Apple in my household

I have contacted Apple and have had my iPhone 13 Pro (Blue) changed twice! And, once again, the person on the other end, while talking on speaker phone, said to me "What did you say? You keep breaking up." I'm about to scream! I loved my original phone, except for this issue, and now this is the second replaced phone that has this issue. I will be calling up Apple Again to get it replaced, again! 3rd times a charm? I hope! And, I see some replies above talk about a sim card? iPhone 13 Pro's have Esims. So, there is no physical sim to replace it here in the United States. This is a HUGE PROBLEM and I will think twice about buying another iPhone. The customer service is first rate but their $1500 phone has major issues! It can't perform the most basic of functions, which is the ability to talk on the iPhone using a speaker phone. It is definately an issue with the noise cancelation So, there is a hardware, software, issue at hand. Unbelieveable Apple. ifreakin' Unbelievable.

I have the same issue since i bought my iphone 13 pro in feb 2022 . I gave it for repair last week only for it to be sent back without any repair with a note saying they couldn’t reproduce the issue. I realized just now that the issue is only when im using a phone cover/ covering the bottom of the phone when i talk ( for instance when without a cover , if I place my phone on a standing position or if I have my finger covering the bottom part of my phone while holding it.

Placing the phone flat on a surface without a phone cover is the only way people can hear my voice without it breaking while im on speakerphone.

tried and tested :)

Although I cant NOT use a phonecover as I dont trust myself with anything that breaks upon fall- so my solution is not really a solution for me but might help others :)

Same issue here, recently I had purchased iPhone 13 pro max for my wife, when she using loudspeaker i feel her sound is breaking/cutting, that’s why I am so frustrated.

Apple should fix it urgently or give us a proper guidance to resolve this issue…

It’s not just a settings issue. My daughters have an 11 pro max and a12 pro max and my wife has a 13 pro max. They all have the same issue. This appears to be a software issue with the max versions. My 8 plus does not have this issue.

Dear apple team

i purchased iPhone 13 on 28th June and reported distortions in top speaker sound while making calls normal or on speakers or on what’s app

took my iPhone to your apple service centre gurgaon Unicorn info system one horizon gurgaon. They just clean and gave me back my phone and saying no hardware issue they will keep the phone for 48 hrs and then also if problem persist then it will go to Bangalore.

I would like to say is that an Brand Apple service that in just a week your speakers are not working fine and I have give that phone to service. I would preferred to get replacement of phone rather than having it repaired. As because it will no other than a refurbished.

highly disappointed for being the first time customer of Apple

Unfortunately I am still having the same issue. My family and I have had 8 separate iPhones and this may be my last. I use my phone on speakerphone alot and it is useless as is right now. If not fixed I may need to replace with some other type of phone, something more reliable I guess

One thing that oddly seems to work for me is to goto settings>> cellular >> cellular data options >> voice & data

then select LTE instead of any of the 5g options. It’s very odd that this seems to resolve the issue. I would think it was carrier related but this issue seems to be occurring for a ton of people using various carriers. I’m curious to see if this fix works for anyone else. Pretty annoying to not be able to use 5G if I want to be able to have speakerphone or FaceTime work.

My son and I both have iPhone 13s and were having the same issue. This fix is what finally worked. How did you figure it out?

And does this mean that I am not connecting with 5G towers? (no problem if that is what that means)