Photo booth videos are saving as corrupted/blank files.

If I record a video on my mac photo booth that surpasses 3 or 4 minutes it saves as an empty video. 0:00 seconds and I'm unable to play it. This began happening after I updated to MacOS Monterey. I have put my computer into safe mode, changed, users, restarted, deleted photobooth library and made a new one etc. Any help would be great. I've attached a photo as an example.

MacBook Air 13″, macOS 11.0

Posted on Dec 3, 2021 11:14 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 27, 2022 9:39 PM

UPDATE--


I contacted Apple support both over chat and over phone (after a long conversation over chat they told me this issue could only be resolved over phone, but then the first person who called me back actually did not know the issue at all and said they needed to transfer me to a different department...such a mess!).


After the end, they told me there's no way they could retrieve the content of such a corrupted file, and the only way I could do is to not use Photo Booth, but use QuickTime Player to record videos. They also said the engineers were aware of this issue and they might have an update....But my important video is gone and there is no solution at all on that...





73 replies

Jan 17, 2022 8:51 AM in response to hannah.giladi

What system are you running, Big Sur? It works fine for me on Monterey. Also RoaringApps.com report compatiblity with Big Sur.


Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files



Jan 28, 2022 10:21 PM in response to Itsbritttt

Which repair mov service did you use?? I'm having the same issue :( All the repair services seem so sketchy suggesting VLC first and then offering their services as a "last resort". Definitely doesn't make me trust that any of them actually work. But I really need to recover the video I made. It's 47 minutes long, but showing up as 0:00 in PhotoBooth, Finder, and VLC. Any advice would be so appreciated!

Feb 8, 2022 2:12 AM in response to Old Toad

Facing the same problem. Located the folder where it's stored after some help from https://www.howtogeek.com/714244/where-is-the-pictures-folder-on-a-mac/.


Renaming to .m4v or .mp4 and playing with VLC doesn't work for me.


I'm uploading the video onto https://fix.video/ to see if it will fix the issue - and at the end, they charge $9 (false free marketing). Need to look for a new one.


Gave up at the end (after 45 mins searching for a solution), and took a video using my pixel phone.

Feb 21, 2022 12:22 AM in response to Jordie1994

Jumping in - I've been experiencing the same issue. Some videos work but some videos come out corrupted. Very frustrating indeed. I have the newest model MacBook Pro M1 13'. Praying that Apple will pay attention to this issue, because it is quite disappointing all things considered.


My built-in camera since updating to Monterey has changed also, it has less contrast and saturation making videos and photos look pale. This never occurred while on Big Sur, the picture and video was normal (saturated and contrasted well). I have no idea how to fix it, I've tried safe boot, erasing data and restoring mac to factory default. Yet the issue persists. :(

Mar 30, 2022 2:38 PM in response to Itsbritttt

Omg…..same issue! Apple Support, this is a huge issue for your customers. I recorded using my photo booth video feature because I needed to reference the footage at a later date. The 2+ hrs of info on my video is critical to my success. It’s extremely disappointing that over a year later customers are still experiencing this issue with no resolve, support, or response from your team. You all should have at least disabled the video feature or sent an error message so we wouldn’t be misled that it actually works & we could have located a service that actually works. Now what are we suppose to do? When do you all plan to fix this issue? The lack of follow us is unsatisfactory. Please follow up ASAP.

Dec 6, 2021 9:46 AM in response to Itsbritttt

Where are the movies being saved? I found them in the Photo Booth Library in my Pictures folder. I had to Control (right) - click on the library and select Show Contents from the contextual menu. I copied a test movie that I made and it played with Quicktime Player.


Try using the free app VLC to play the movie file. If it works you can then covert it to the .m4v format with VLC.


Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac?

Dec 4, 2021 2:55 PM in response to Itsbritttt

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Apr 4, 2022 10:56 AM in response to mobilemobster

I am on Monterey 12.3.1, MBP 16 inch 2021 M1 Max.

I recorded a 45 minute funeral talk today and the file is showing the same symptoms, 0 length, will not open, obviously this is devastating as we were going to share the video with friends and family who could not attend.

Tried video repair tools and they only can recover 25 minutes of unsynced video. I fear we may have lost it forever now because of this awful bug.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Photo booth videos are saving as corrupted/blank files.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.