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Photo booth videos are saving as corrupted/blank files.

If I record a video on my mac photo booth that surpasses 3 or 4 minutes it saves as an empty video. 0:00 seconds and I'm unable to play it. This began happening after I updated to MacOS Monterey. I have put my computer into safe mode, changed, users, restarted, deleted photobooth library and made a new one etc. Any help would be great. I've attached a photo as an example.

MacBook Air 13″, macOS 11.0

Posted on Dec 3, 2021 11:14 AM

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Posted on Feb 8, 2022 4:29 PM

Hi! Has anyone found a solution yet? This happened to me today when I recorded something on my PhotoBooth on my new 2021 Macbook Pro (running on Monterey OS). Really urgent for me to recover this .MOV file as right now it's not even playing and any free website converter I upload it to, it just says "error". Please help Apple!


73 replies

Dec 4, 2021 2:55 PM in response to Itsbritttt

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Jul 28, 2022 9:13 PM in response to Itsbritttt

I've spent 5 days narrating my book The Semantics of i AM, while also videoing it through Photobooth with a green screen.

After completing 100 -150 pages of narration, I checked the videos. They were empty. That's an expensive redo!

Is my MacbookPro a commercial grade machine, and Apple? I see this problem is quite old.

Yet, nothings being done to resolve it. At least put out an advisory if the software is no longer fit for purpose and your engineers lack the skills to resolve this! I don't have the resources to just lose a week like this. We all have issues, but to leave these people hanging doen't say a lot for your conviction to excellence. The file info shows saved files are in the 100's of MB's

so the content is there. It's just seems that the resulting .mov file can't be played on any normally compatible player. VLC shows the duration as 00:00.


Do you have a resolution yet. If not, why not?


Kind Regards,

Geoff


Jan 17, 2022 8:51 AM in response to hannah.giladi

What system are you running, Big Sur? It works fine for me on Monterey. Also RoaringApps.com report compatiblity with Big Sur.


Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files



Feb 8, 2022 2:12 AM in response to Old Toad

Facing the same problem. Located the folder where it's stored after some help from https://www.howtogeek.com/714244/where-is-the-pictures-folder-on-a-mac/.


Renaming to .m4v or .mp4 and playing with VLC doesn't work for me.


I'm uploading the video onto https://fix.video/ to see if it will fix the issue - and at the end, they charge $9 (false free marketing). Need to look for a new one.


Gave up at the end (after 45 mins searching for a solution), and took a video using my pixel phone.

Dec 4, 2021 11:23 AM in response to Itsbritttt

Hello Itsbritttt,


Thank you for participating in the Apple Support Communities! We understand that videos recorded in Photo Booth aren't saving after upgrading to macOS Monterey.


Are you using the built-in camera on your Mac or an external camera on your Mac to record the video? If you're using an external camera, does the same behavior occur if you switch to the built-in camera?


Take a photo or record a video in Photo Booth on Mac - Apple Support


Could you also tell us the format for the videos that won't play? Can you record and playback video in any other apps?


Take care.

Feb 28, 2022 11:06 PM in response to shobobaggins

So I've been seeing this with some movies that I've recorded, and I opened them up to take a look at them.


Using Synalyze It! Pro I have found that the corrupt files look like this:



Note the 'qt ' atom and the 0 value for the 'wide' atom.


My good (usually much shorter) files look like this:



Note that they have an `mp42` atom instead.


Both of these are recorded using the same process (in my case recording an iOS simulator using simctl). I don't know why the format difference. I can repair the corrupt ones sometimes using external services.

Dec 6, 2021 9:46 AM in response to Itsbritttt

Where are the movies being saved? I found them in the Photo Booth Library in my Pictures folder. I had to Control (right) - click on the library and select Show Contents from the contextual menu. I copied a test movie that I made and it played with Quicktime Player.


Try using the free app VLC to play the movie file. If it works you can then covert it to the .m4v format with VLC.


Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac?

Feb 21, 2022 12:22 AM in response to Jordie1994

Jumping in - I've been experiencing the same issue. Some videos work but some videos come out corrupted. Very frustrating indeed. I have the newest model MacBook Pro M1 13'. Praying that Apple will pay attention to this issue, because it is quite disappointing all things considered.


My built-in camera since updating to Monterey has changed also, it has less contrast and saturation making videos and photos look pale. This never occurred while on Big Sur, the picture and video was normal (saturated and contrasted well). I have no idea how to fix it, I've tried safe boot, erasing data and restoring mac to factory default. Yet the issue persists. :(

Apr 4, 2022 10:25 AM in response to mobilemobster

update: Apple engineering is aware.

An update came out last week (today's date is April 4, 20220).

So I will apply that update and then retest.

The problem is of course I don't yet have a reliable reproduction case, so I don't expect to know if the update was the fix or if this is an infrequent bug.


Having said that Apple support said that if the issue isn't resolved after the update then they're going to want more information to look into this issue further.


So, here is how you can help: if you have updated to Monterrey 12.3.1 and you still see this problem can you please reply to this posting and that way Apple engineering will see the information.


Cheers.


Apr 5, 2022 6:52 AM in response to MichelleT18

This is still a problem for me; I have a late 2016 MacBook Air running on Monterey 12.3.1 - I just updated it last night. I recorded a 2:30 test video and it just read 0:00 in the lower right, showed the corrupted screen that people have been posting when I tried to play it. I need to record a 20min video for school today, so I guess it's off to find plan B for that. Worked well last semester (in the fall).

Photo booth videos are saving as corrupted/blank files.

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