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Photo booth videos are saving as corrupted/blank files.

If I record a video on my mac photo booth that surpasses 3 or 4 minutes it saves as an empty video. 0:00 seconds and I'm unable to play it. This began happening after I updated to MacOS Monterey. I have put my computer into safe mode, changed, users, restarted, deleted photobooth library and made a new one etc. Any help would be great. I've attached a photo as an example.

MacBook Air 13″, macOS 11.0

Posted on Dec 3, 2021 11:14 AM

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Question marked as Top-ranking reply

Posted on Feb 8, 2022 4:29 PM

Hi! Has anyone found a solution yet? This happened to me today when I recorded something on my PhotoBooth on my new 2021 Macbook Pro (running on Monterey OS). Really urgent for me to recover this .MOV file as right now it's not even playing and any free website converter I upload it to, it just says "error". Please help Apple!


73 replies

May 18, 2022 10:15 AM in response to Itsbritttt

I am experiencing the same problem. I'm making an educated guess that the security features with screen lock are causing a write error. I have tried disabling the screen lock feature and it seems to work, but wanted to toss this hypothesis out there to see if anyone else who's having this issue can replicate this pattern.


Obviously the only way to fix this is to wait for a new patch because i don't want to have to disable this every time and I certainly don't want to leave my system unprotected. Hopefully this gives some of the developers some place to look.

Feb 28, 2022 11:06 PM in response to shobobaggins

So I've been seeing this with some movies that I've recorded, and I opened them up to take a look at them.


Using Synalyze It! Pro I have found that the corrupt files look like this:



Note the 'qt ' atom and the 0 value for the 'wide' atom.


My good (usually much shorter) files look like this:



Note that they have an `mp42` atom instead.


Both of these are recorded using the same process (in my case recording an iOS simulator using simctl). I don't know why the format difference. I can repair the corrupt ones sometimes using external services.

Dec 4, 2021 2:55 PM in response to Itsbritttt

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Apr 5, 2022 6:52 AM in response to MichelleT18

This is still a problem for me; I have a late 2016 MacBook Air running on Monterey 12.3.1 - I just updated it last night. I recorded a 2:30 test video and it just read 0:00 in the lower right, showed the corrupted screen that people have been posting when I tried to play it. I need to record a 20min video for school today, so I guess it's off to find plan B for that. Worked well last semester (in the fall).

Sep 21, 2022 1:39 PM in response to Itsbritttt

I am so gutted. This just happened to me with an important video assessment I was trying to complete at work. I did a quick troubleshooting session through Apple Chat-the only thing we tried so far is rebooting in safe mode and trying to open the video that way which did not work. I will reach out to support again later today but am feeling pretty hopeless that it will be recovered. This is such a bummer.

Jan 17, 2022 8:51 AM in response to hannah.giladi

What system are you running, Big Sur? It works fine for me on Monterey. Also RoaringApps.com report compatiblity with Big Sur.


Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files



Feb 8, 2022 2:12 AM in response to Old Toad

Facing the same problem. Located the folder where it's stored after some help from https://www.howtogeek.com/714244/where-is-the-pictures-folder-on-a-mac/.


Renaming to .m4v or .mp4 and playing with VLC doesn't work for me.


I'm uploading the video onto https://fix.video/ to see if it will fix the issue - and at the end, they charge $9 (false free marketing). Need to look for a new one.


Gave up at the end (after 45 mins searching for a solution), and took a video using my pixel phone.

Photo booth videos are saving as corrupted/blank files.

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