If I record a video on my mac photo booth that surpasses 3 or 4 minutes it saves as an empty video. 0:00 seconds and I'm unable to play it. This began happening after I updated to MacOS Monterey. I have put my computer into safe mode, changed, users, restarted, deleted photobooth library and made a new one etc. Any help would be great. I've attached a photo as an example.
MacBook Air 13″, macOS 11.0
UPDATE--
I contacted Apple support both over chat and over phone (after a long conversation over chat they told me this issue could only be resolved over phone, but then the first person who called me back actually did not know the issue at all and said they needed to transfer me to a different department...such a mess!).
After the end, they told me there's no way they could retrieve the content of such a corrupted file, and the only way I could do is to not use Photo Booth, but use QuickTime Player to record videos. They also said the engineers were aware of this issue and they might have an update....But my important video is gone and there is no solution at all on that...
Not sure how many of you will see this but - wow - I can't believe how many people are having the same issue! I'm sorry to hear it.
In an effort to alert Apple of this issue, I'd suggest everyone does an Apple Support Chat and request that this case be escalated. The more people complain, the more they care!
I hope they will resolve this soon.
Michelle this problem isn't solved. There are many users experiencing the same thing after upgrading to Monterey and there isn't a way to fix it yet. Please help!
Hello!
I'm using the built-in camera. I don't have any external cameras. The videos won't play in .mov files (the one's photobooth creates them in) and they won't open in QuickTime or play in the photobooth menu.
Thanks!
@OldToad
They are being saved in the Photo Booth Library Pictures folder just like you said. I have always gone there to browse my photobooth videos. Now when I go there they show up as .mov files with no thumbnail and when I open them they display an error message saying "not compatible with QuickTime" or something to that effect.
I used a "repair .mov file" service online and that seemed to do the trick but having to do that for each and every video I make isn't a solution. Also, a lot of these services have a cap on the size of the video you can upload and most of my videos are fairly long.
I will try the VLC app and see what happens. If that doesn't do the trick I'll look into the anti-virus apps.
Thanks for all of your help! I'll let you know if I have any luck.
What system are you running, Big Sur? It works fine for me on Monterey. Also RoaringApps.com report compatiblity with Big Sur.
Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.
NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
Which repair mov service did you use?? I'm having the same issue :( All the repair services seem so sketchy suggesting VLC first and then offering their services as a "last resort". Definitely doesn't make me trust that any of them actually work. But I really need to recover the video I made. It's 47 minutes long, but showing up as 0:00 in PhotoBooth, Finder, and VLC. Any advice would be so appreciated!
Facing the same problem. Located the folder where it's stored after some help from https://www.howtogeek.com/714244/where-is-the-pictures-folder-on-a-mac/.
Renaming to .m4v or .mp4 and playing with VLC doesn't work for me.
I'm uploading the video onto https://fix.video/ to see if it will fix the issue - and at the end, they charge $9 (false free marketing). Need to look for a new one.
Gave up at the end (after 45 mins searching for a solution), and took a video using my pixel phone.
Hi! Has anyone found a solution yet? This happened to me today when I recorded something on my PhotoBooth on my new 2021 Macbook Pro (running on Monterey OS). Really urgent for me to recover this .MOV file as right now it's not even playing and any free website converter I upload it to, it just says "error". Please help Apple!
Jumping in - I've been experiencing the same issue. Some videos work but some videos come out corrupted. Very frustrating indeed. I have the newest model MacBook Pro M1 13'. Praying that Apple will pay attention to this issue, because it is quite disappointing all things considered.
My built-in camera since updating to Monterey has changed also, it has less contrast and saturation making videos and photos look pale. This never occurred while on Big Sur, the picture and video was normal (saturated and contrasted well). I have no idea how to fix it, I've tried safe boot, erasing data and restoring mac to factory default. Yet the issue persists. :(
I am having the exact same problem. Since update to Monterey, any video (on built-in camera) longer than a couple of minutes is corrupted and won't play from the saved file in the Photo Booth folder. Looking at the number of folk making the same type of comment here, it seems to be widespread.
Omg…..same issue! Apple Support, this is a huge issue for your customers. I recorded using my photo booth video feature because I needed to reference the footage at a later date. The 2+ hrs of info on my video is critical to my success. It’s extremely disappointing that over a year later customers are still experiencing this issue with no resolve, support, or response from your team. You all should have at least disabled the video feature or sent an error message so we wouldn’t be misled that it actually works & we could have located a service that actually works. Now what are we suppose to do? When do you all plan to fix this issue? The lack of follow us is unsatisfactory. Please follow up ASAP.
I’ve been having the same issue on my MacBook. Have you found a solution other than repairing the videos afterwards?
I'm having the same problem too! PLEASE respond to me if someone found an actual solution thank you so much.
What's going on with this? I'm having the same issue and it's very frustrating. Some work, others don't. What is the fix Apple??
Hi, has someone managed to fix their video? this happened to me today and it is really annoying!
Apple please can you sort as a matter of urgency?
thank you
Photo booth videos are saving as corrupted/blank files.
