If I record a video on my mac photo booth that surpasses 3 or 4 minutes it saves as an empty video. 0:00 seconds and I'm unable to play it. This began happening after I updated to MacOS Monterey. I have put my computer into safe mode, changed, users, restarted, deleted photobooth library and made a new one etc. Any help would be great. I've attached a photo as an example.
MacBook Air 13″, macOS 11.0
UPDATE--
I contacted Apple support both over chat and over phone (after a long conversation over chat they told me this issue could only be resolved over phone, but then the first person who called me back actually did not know the issue at all and said they needed to transfer me to a different department...such a mess!).
After the end, they told me there's no way they could retrieve the content of such a corrupted file, and the only way I could do is to not use Photo Booth, but use QuickTime Player to record videos. They also said the engineers were aware of this issue and they might have an update....But my important video is gone and there is no solution at all on that...
Mine has the same problem. Come on now!
I'm having same issue here. I already have lost several recordings... hope apple do something about this asap
I'm having the same issue. Any video that is longer than 40seconds. This has started happening since I updated to Monterey. Please let me know if someone has found a solution.
Thank you for analyzing the file.
I am running into the same thing on Monterrey 12.2.1
I'll open a case with apple support.
I'm on the phone with Apple support about this issue right now.
Did you ever get the videos back? Same thing has happened to me and I desperately need that video
The same thing just happened to me. I need access to my videos. I hate that this is happening ever since the update. Apple please fix this problem!
same problem with a new MacBook Pro
anyone can help?
recorded two 4 minute videos tonight that are corrupt! no file recovery works. apple needs to actually pay attention to this issue.
It's still definitely not working correctly.
This is so frusturating. My videos used to save fine until a couple months ago they began saving as corrupted files. Why is Apple not taking this seriously?
I upgraded to 12.4 and that did not resolve the issue.
That’s weird. Worked for me
yep. updated to 12.4, files are still totally corrupted. how can i actually UNcorrupt them?
sometime it works sometime it doesn't ... I really don't get it
Photo booth videos are saving as corrupted/blank files.
