M1 Macbook Air external keyboard and mouse disconnecting/freezing

My external mouse keeps freezing occasionally . Keyboard sometimes disconnects after sleep and requires a replug. I tried calling Apple Support but their tips are not useful. Built in keyboard and trackpad works fine.


This is not an issue with my external keyboard or mouse, because I regularly use them with my windows laptop without any issues.

MacBook Air 13″, macOS 12.0

Posted on Dec 3, 2021 8:25 PM

Reply
5 replies

Dec 4, 2021 6:08 PM in response to shawon1165

Hi shawon1165,


Thanks for getting back to us with the details. Does the behavior occur frequent enough that you'd be able to easily replicate it? If so, we'd like to have you try resetting the SMC then the NVRAM on your Mac:


  1. How to reset the SMC of your Mac - Apple Support
  2. Reset NVRAM or PRAM on your Mac


If there's still no change, the next step would be to further rule out software causes on the Mac using safe mode:


How to use safe mode on your Mac


Regards.

Dec 8, 2021 10:48 AM in response to shawon1165

Hi shawon1165,


Thanks for getting back to us and confirming the model of your MacBook Air. Do you have another user account that you could try logging in to so we can confirm this behavior isn't caused files or settings for a specific user account?


Set up users, guests, and groups on Mac - Apple Support


If you can't replicate the behavior in another user account, the next step would be to see if the mouse and keyboard issues are caused by login items:


Remove login items to resolve startup problems on your Mac - Apple Support


Take care.

Dec 4, 2021 4:16 PM in response to shawon1165

Hello shawon1165,


Thank you for participating in the Apple Support Communities! We understand that you've been experiencing some issues using an external mouse and keyboard with your MacBook Air.


Could you tell us more about any troubleshooting steps that you've taken to resolve this issue so far? Are you using a wireless or wired mouse and keyboard? If wireless, is this a Magic Mouse and Magic Keyboard or a third-party accessory?


If the mouse and keyboard is wired, here's some steps to isolate potential causes:


If a USB device doesn’t work with Mac - Apple Support


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

M1 Macbook Air external keyboard and mouse disconnecting/freezing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.