Apple TV Remote Permanent Volume Up IR Sending

I had the same problem and fixed it. Same constant volume up from the new Siri remote. Out of nowhere this started happening. I tried everything. I thought maybe it needed charged. Nope. I tried unpairing it but couldn't. Reboot AppleTV. Unplug/plug in. Nope. Nothing.

So I started pressing random button combinations. FINALLY pressing the menu (button with the tv icon) and the down volume and holding them for about 5 or 10 seconds. The little blue light on my tv stopped blinking! I let go of the buttons and blue light on my tv was no longer blinking! Everything is now back to normal.

So that is what did it for me. Maybe it will do it for you! Obviously some kind of bug in the software that needs addressed.

This needs to be much more clearly highlighted on Apple support - if you have an Apple TV remote - perform a reset with the Home button (TV Icon) and the volume down for 5-10 seconds - in a support article it mentions that it resets the remote - but it should be it's own standalone article - I had an Android TV (Sony OLED) - that was going in and out of talking assistant mode because of the Apply TV remote. I reset my entire configuration, removed the network, etc. I am very frustrated.

Please see MajorApple’s answer below, because hundreds, probably thousands of people have had this issue. It fixes the issue. Holding the TV button with the down volume button for 10 seconds will fix the issue of the remote continuously firing IR commands to the TV!

I had the same problem and holding the menu/volume minus reset the remote. This is quite a serious problem, especially if you have a high powered home theater connected to your system. The remote just blasts a continuous IR volume up stream just about blowing your speakers. Until you either cover the infared sender on remote or take to to another room. Volume keeps going up until you realize what is going on. Come on Apple this needs fixed.

Great stuff, MajorApple. My remote was rather suddenly and constantly attempting to pair itself and blasting my cable box’s IR receiver. Holding the “down” and “menu” buttons for around 10 seconds instantly fixed the issue.

Same here, drove me nuts. Did the troubleshooting, unplugging, rebooting and nothing. I have a LG CX hooked with hdmi to the ATV. Weirdly I took the tv remote and muted the volume while covering the atv remote infrared. Was just hoping to pause this madness and stop have the now overly loud and atv “swap” sound blasting through the tv.

it seemed to stop it because when I let go of the atv remote it was no longer rising the volume.

I had this exact problem. It started after all the sound stopped abruptly in the middle of an Apple Fitness workout. (I have two home pod minis connected for sound -- I do not use the TV's speakers.) I stopped the workout and navigated to Settings, and suddenly the volume of the TV shot up uncontrollably to 100 and stayed there. My TV shows a light when it's receiving an IR signal, and it was being blasted by the Apple Siri remote. Covering the front of the remote stopped it, so it's clearly IR.

None of the troubleshooting steps in Apple Support worked. Turning off all the CEC, IR, etc. stuff didn't work. The remote was stuck blasting an IR signal continuously.

In desperation, tonight I updated to tvOS 15.2 (19K53) and the IR blasting stopped. I have no idea if the update fixed it or just restarting the Apple TV fixed it. And I have no idea if it will stay fixed.

I'm posting this in hopes that other people find this information useful.

This was driving me crazy too. I am using a brand new Apple TV 4K, it (I guess the remote?) just went crazy and increasing the volume on both my TV and AVR.

The magical TV and Down Volume combo worked for me as well but seriously how did this make it through QA straight into a new product line????

Looks like this is still a problem. Just started happening to my ATV 4K remote. Holding the menu button has not resolved it this time.

Diagnosing this issue is the hard part, fixing it is easy. I wasted a lot of time isolating various parts of my home entertainment setup, as the symptom simply was that my TV volume kept increasing to 100% no matter what I did.

I almost blew my speakers several times today. Also disturbed my neighbors with uncontrollable high volume from TV several times.

I have never experienced an errant IR device like this, spontaneously interfering with other devices.

I agree that Apple should amplify this common issue, and find a fix for it.

Today mine started alternating between ALL UP and ALL DOWN. I only figured it out by sticking my hand over the end of the Apple TV remote and seeing the TV's volume meter go away.

Thanks to this answer, I get my sanity back! Thank you, kindly internet stranger!

Hi __phil__,

It sounds like your Apple TV remote is continually raising the volume to your Apple TV. We're glad you've joined us in Apple Support Communities, and we can provide some assistance.

You mentioned trying some troubleshooting already including disabling the Infrared Receiver. Before disabling IR, did you have the chance to try any of the steps in, If your Apple TV remote isn’t working? Let's enable IR again and go over those steps because they might help. 

If you continue to experience issues after following the steps and suggestions above, please contact Apple Support for additional assistance: Get Support. 

We hope that helps with your question and take care!

I changed my settings to this one and it fixed that problem It was driving me insane I tried all the things people were saying and nothing worked but when I change it to this setting fixed the problem instantly

I changed my settings to RECEIVER via IR

My Apple TV remote was set to Custom Via IR & I decided to just change it because all the things Apple tells you to do didn’t work for me. Now when I press the up or down volume they work as they should.

@MajorApple,

Thank you so much for posting this. I had this problem out of the blue and couldn't figure it out. I was assuming it was going to be a hardware issue but tried a Hail Mary searching the internet.

I've always been leery of discussion board answers and so I took this answer with a big, skeptical grain of salt and gave it a try. It worked PERFECTLY!

So thank you again for sharing! You've restored my faith in finding answers on the internet.