Imac frozen

I have a 2017 Imac running Monterey and it keeps freezing and losing the bluetooth connection. It's getting more frequent and it's really frustrating to get any work done. Any fixes or is it broken?

Posted on Dec 6, 2021 2:16 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 6, 2021 2:48 PM

Well I see some issues that need correction, however before you do ANYTHING there is no evidence you backup your Mac. This is short sighted and will result in lost data. If I am correct, please get yourself an external HD such as a OWC Mercury Elite Pro and use Time Machine to backup. If you are not familiar with TM please read Back up your Mac with Time Machine!!!


After you have a backup please do the following:


The best antivirus, cleaning app, and overall maintenance app for Mac OS is Mac OS itself. All you need to do with Mac OS to keep it secure and running well is to keep it up-to-date and do periodic (about 1x per week) restarts. Other than that, leave it alone. Adding third party antivirus, cleaning, security and other types of maintenance apps to Mac OS adds no additional level of security. The only thing these apps do is have the opposite affect users want. They make Mac OS slow, unstable, generate odd behavior (much like you are experiencing) and make Mac OS appear buggy.

 

Please locate the developers uninstall instructions for CleanMyMac and follow to the letter. Then restart in Safe Mode per the directions in Use safe mode to isolate issues with your Mac  and then restart normally.


Finally, please do the following:


20 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Imac frozen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.