iCloud on macOS High Sierra...

Question

iCloud on macOS High Sierra...

I have a 2010 17" MacBook Pro running macOS High Sierra (10.13.6).

I noticed recently that the Photos application no longer shows my Shared Albums. When I go to 'Photos > Preferences > iCloud', I get the error messages:

"Error retrieving iCloud Status."

When I then go to 'System > System Preferences... > iCloud' I get a never-ending spinning beach ball. I then have to use Force Quit from the Activity Monitor to kill System Preferences.

Some notes:

- I can open Safari on my Mac and log into my iCloud account without problems.
- I have a 2015 iPad Pro and a 2018 iPhone X and I have no problems with my iCloud account and Photos Shared Albums on those devices.
- The Notes applications on my Mac and the Notes app on my iPhone/iPad do sync properly, which leads me to believe that part of iCloud on my Mac is working.
- The Contacts application on my Mac and the Contacts app on my iPhone/iPad do NOT sync properly.

Does anyone know what may have happened to iCloud on my Mac?

Ghassan's 2010 17" MacBook Pro

Posted on Dec 6, 2021 9:54 PM

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Answer 1

judysings

Community Specialist

Dec 7, 2021 4:20 PM in response to thedeerhunter

Hello thedeerhunter,

It sounds like you are having trouble with iCloud Photos, signing into iCloud, and syncing iCloud Contacts.

iCloud Photos is compatible with macOS High Sierra as seen here System requirements for iCloud. Here are some resources and isolation steps that might help:

Review If an app freezes or quits unexpectedly on Mac
Ensure you are up to date
- Update macOS on Mac
- Get the latest version of Photos for Mac
Test in safe mode as it can help you determine whether issues you’re experiencing are caused by software that loads as your Mac starts up. How to use safe mode on your Mac
- As it also " It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed." if it doesn't happen when in safe mode, restart your Mac and test again.
Create a test user to see if it is something only related to your user account: Set up users, guests, and groups on Mac.

Hope this information helps.

Have a good day.

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iCloud on macOS High Sierra...

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