wrong zip code
there’s four extra numbers in my zip code in my billing address, and it reverts back to it every time i change it. as it doesn’t match with my credit card, i can’t make any payments
iPhone 11, iOS 14
User profile for user:
bruno75
User level:
Community Specialist
Hi there mxzry,
We understand needing your payment details up to date, and we'd like to help however we can.
Let's start with confirming the following to better understand what's happening, along with ruling out some basics:
- While the four extra numbers are usually left out of an address, we wanted to confirm exactly what occurs. What occurs exactly when you try to update your payment method? The more details you provide, the better equipped we'll be to assist.
- As you have a compatible model, we see you have iOS 14 installed, but the latest version for your model is iOS 15.1. You can verify this within Settings > General > About. Here's a link that'll show how to first back up, then Update your iPhone, iPad, or iPod touch.
- Have you already tried updating your billing details using another device, like a computer?
Take care!