Unable to use streaming services, sound but no video on Apple TV 4K

When using a Samsung Flip 2 55" Safari (either in Mac Mini or Apple TV 4K) will not play any Streaming service, such as HBO Max, Disney+, Netflix, etc.


The root cause is not an issue with the HDMI cable, the Samsung Flip, the issue is SAFARI. When I was experiencing this issue on my Mac Mini M1, I called Disney+ support, the customer service representative, told me in less than a minute that I should avoid using Safari and use EDGE og Chrome. I use EDGE explorer from Microsoft, and inmediatly I was able to use all streaming services.


I will kindly ask Apple to resolve this issue in Safari, so I will be able to use my Apple TV 4K on the Samsung Flip. I must say that I have seen pleople complaining about the same in other forums and the solution is only on the hands of Apple. Please update Safari.



Apple TV 4K, tvOS 15

Posted on Dec 8, 2021 11:43 AM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to use streaming services, sound but no video on Apple TV 4K

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.