Level 1

51 points

iMessage "Tap to Download" Issue

Hi there!

Images in iMessage cannot be dowloaded as after pressing "Tap to Download" nothing happens. This is just happening in my iPhone (my iPad is working well). I've tried to hard reset the iPhone, Sign Out from my AppleID, reset network settings, Sign Out from iCloud and nothing seems to work. Also, I've tried to download all images at one shot with the option inside the iMessage Contact Information section, but also no results.

FYI, I have an iPhone 11 Pro Max running iOS 15.1.

Hope someone can help me to solve this bothering issue!

Thanks a lot!

Regards,

PacoHunter10

iPhone 11 Pro Max, iOS 15

Posted on Dec 10, 2021 12:21 PM

Top-ranking reply

HazeleyesArie

Level 1

8 points

Posted on Feb 7, 2022 8:18 PM

Just read a suggestion from gganne that worked for me. Go into your ICloud and toggle messages off. A pop up will appear which tells you all of your messages have not been downloaded. Select disable and download. Then toggle messages on. Go to your messages app and at the bottom you should see “downloading messages from iCloud”. I suggest being on Wifi while doing so. It took about 10 minutes for my messages to download. I was able to retrieve my picture messages again. Hope it helps you also

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114 replies

rlkluttz

Level 1

0 points

May 13, 2023 8:21 AM in response to braeburn_smith

I’m running 16.4.1 (a) on iPhone 11 and this just started for me. The fix you mentioned about has not worked for me, unless I will never be able to open the screenshots I’ve already received?

May 26, 2023 10:58 AM in response to drsouc

This was the only thing that worked. Thank you so much 😊

erin2323

Level 1

8 points

Jun 23, 2023 2:16 PM in response to ZeeBaaS

Did you click disable delete and then enable?

MemawSue

Level 1

8 points

Jul 2, 2023 3:47 PM in response to PacoHunter10

A contact information came in a text and there is a download arrow, but it will not download. What is the problem?

Cortizg3

Level 1

8 points

Dec 4, 2023 6:36 PM in response to PacoHunter10

I have the same issue, thinking about switching to android.

Jun 26, 2024 6:10 PM in response to PacoHunter10

Every time I get a text messages if it is a video or a picture and says tap to download and I press that and it shows like a little chunk and I never keeps going it just stays like that

Jul 7, 2024 3:04 PM in response to PacoHunter10

When I send pictures some people it don’t go threw my mms

Oct 11, 2022 2:37 PM in response to gsebastian

Sadly it has not. It's so strange because it works perfectly on my iPad and my Mac.

If I learn anything from the engineers I will post on this thread.

omamaa

Level 1

8 points

Mar 16, 2023 1:24 PM in response to PacoHunter10

Reset Network Settings

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iMessage "Tap to Download" Issue