Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Closed Captioning on AppleTV+

Why is there no way to have a default setting for no closed captioning? It’s absurd to have to turn it off every time you watch a TV show or movie.

Posted on Dec 10, 2021 2:16 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 12, 2021 6:41 AM

I contacted apple. When using Apple TV+ from a smart TV, it is now a native requirement to have CC…they feel it is just as important as sound. This “Feature” may not be toggled off. You must turn off closed captioning each time you begin a TV show or movie. The only work around is to purchase the actual Apple TV hardware, toggle to its input, and access your Apple TV/movies using the device… which does have the ability to set your preferences regarding CC.

4 replies
Question marked as Top-ranking reply

Dec 12, 2021 6:41 AM in response to Urquhart1244

I contacted apple. When using Apple TV+ from a smart TV, it is now a native requirement to have CC…they feel it is just as important as sound. This “Feature” may not be toggled off. You must turn off closed captioning each time you begin a TV show or movie. The only work around is to purchase the actual Apple TV hardware, toggle to its input, and access your Apple TV/movies using the device… which does have the ability to set your preferences regarding CC.

Dec 12, 2021 6:23 AM in response to JeffnParkCities

On third party devices, the Apple TV app will follow device settings for that (if possible/enabled through the OS), or else you may find it in Accessibility Settings inside the Apple TV app, as default for upcoming videos.

Additionally you may turn closed captioning on|off during playback from the Subtitles/Audio pane, for the currently playing video.


Turn on Closed Captions and SDH (if available) [as default] - Apple Support

Turn on subtitles and closed captioning (if available) [during playback] - Apple Support


Apple TV app user guide for smart TVs and other third party streaming devices - Apple Support


If that doesn’t work for you, then I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

Closed Captioning on AppleTV+

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.