My pension provider has advised me that it cannot send me emails due to a known
problem with email addresses supplied by Apple. They have suggested adjusting
my spam filter, but I cannot find any way of doing this and also the emails
have not gone to the spam folder. How can I prevent this happening? The pension provider suggests I get a new email address elsewhere but I would rather not do that.
iPad Air 3, iPadOS 15
Hi,
We understand you are unable to send emails to specific recipients. We would recommend the guidance in the following resource, under the section "If your recipient doesn't receive your message":
Hope this helps!
Have a great day.
My problem is that I cannot receive emails to my icloud account from a certain sender. They have advised me that they are getting a rejection message when trying to send emails to me. See notice from my pension provider.
Thanks.
I have no filters applied or senders blocked so this has not resolved the
problem. I have wondered if this problem is actually related to how the sender
is creating the message but I do not know how to find that out.
Hi Alan,
Thank you for clarifying. If the issue is specific to one contact, there are a couple of settings you can check such as if they are blocked, or if there are filters in the message list. The following resources can help with these settings:
Block or unblock senders in Mail on Mac
Hope this helps!
Have a great day.
Emails being rejected and not received
