HP Smart App Not Responding

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Level 1

36 points

HP Smart App Not Responding

I'm running HP Smart version 13.2.1 and when I try to use it to scan or print, it wants me to sign in. I click that option and after a a bit, it says "uploading account" with a spinning circle. I've left it for 5-10 minutes and this screen stays the same, so I can't do anything with this app.

Looking on the HP support site, it recommended removing the app and its Library files, then installing the app again from the Mac App Store. I did this - same result.

I'm running macOS Big Sur 11.6.1 on a 2018 Mac Mini. Any suggestions?

Mac mini, macOS 11.6

Posted on Dec 15, 2021 8:20 AM

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Answer 1

Dec 16, 2021 9:31 AM in response to ptm9539

Greetings, ptm9539.

Welcome to the Apple Support Communities. We can understand why you’d want to resolve the issue with your HP app not responding.

Start with these steps: If an app freezes or quits unexpectedly on Mac

If the issue continues, contact HP :Contact Official HP® Support – United States | HP® Customer Support

We hope this helps! Thanks for being a part of the community.

Sincerely.

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Answer 2

ptm9539 Author

Level 1

36 points

Dec 17, 2021 3:28 PM in response to ptm9539

It turns out that the problem was not with the HP Smart app, but with Safari. I changed my default browser to Chrome and when the HP Smart App prompted me to sign in, I clicked on the sign in button and a Chrome window opened up looking for me to sign in to HP. I entered my HP credentials, clicked on Sign In and the Chrome window closed and I was taken back to the HP Smart app, which was then fully functional.

So there was something about Safari that was preventing the HP Smart app from opening up a Safari window to let me sign in there. Some security settings in Safari? Privacy settings?

In any case, the HP Smart app is now working. Now I need to decide whether to with my default browser back to Safari.

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Answer 3

Chris_C1

Community Specialist

Dec 18, 2021 5:39 AM in response to ptm9539

Hey, ptm9539.

We’re so glad to hear that you resolved the issue! Have a wonderful rest of your day, and never hesitate to reach out to the community for support.

Warmly.

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Answer 4

Jan 6, 2022 7:16 AM in response to ptm9539

Hello. I tried this but in my case HP Smart still would not open. Any thoughts???

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Answer 5

Jan 21, 2022 6:47 PM in response to Pamela Clinton

I have the same problem, the app doesn’t open and I need it to set up my printer, on an 2014 iPad

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HP Smart App Not Responding

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