Do not disturb not working Mac

I have do not disturb turned on but Mail still makes sounds when new mail arrives. My settings are right as far as I can see.

iMac 24″, macOS 12.1

Posted on Dec 18, 2021 12:44 PM

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34 replies

Jun 29, 2022 7:45 AM in response to AnnieL2

This exact problem is happening to me too.

AnnieL2

Community Specialist

Dec 19, 2021 12:53 PM in response to Bruce Kieffer

Hey there Bruce,

Sounds like we’re working with a Focus/Do Not Disturb on your Mac and you’re still receiving notifications from the Mail app. Is that the only app still notifying you while the Focus is enabled?

From your screenshot it also looks like you’re sharing the Focus across your devices, are you encountering Mail providing notifications anywhere else? Any similarities in the incoming emails that are triggering the notifications? For example, all from a specific email account, if you have multiple. All from specific contacts, etc?

Thanks.

AnnieL2

Community Specialist

Dec 24, 2021 4:21 PM in response to Bruce Kieffer

Bruce,

Thanks for observing the situation further. Knowing it’s happening with all email accounts and contacts is helpful. Can we test this in safe mode? You can even send yourself an email to test it, so that it’s a quick procedure. How to use safe mode on your Mac

Thank you.

Jan 20, 2022 2:07 AM in response to MRDonnell

Same identical issue here. After installing 12.1 the incoming email sound is still active even though Focus is on. The banner emails are not showing as expected. All other connected devices (iPad and iPhone) are working properly.

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Do not disturb not working Mac