Why does iTunes limit the resolution of a redeemed movie to 720p?

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Level 1

4 points

Why does iTunes limit the resolution of a redeemed movie to 720p?

I bought the Blu-ray of No Time To Die. There is digital code supplied. I tried to redeem the code in iTunes 12.6.2.20 and received the following message:

Why is this movie being limited to 720P when on the purchase page of iTunes it says downloading 1080P?

I can't find any settings in iTunes preferences to avoid this.

I am running MacOS 10.12.6 Sierra and iTunes 12.6.2.20.

Thanks for your help.

Dave B.

[Personal Information Edited by Moderator]

Mac Pro, macOS 10.12

Posted on Dec 21, 2021 2:48 PM

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Answer 1

Jan 29, 2022 5:15 PM in response to davidb_7244

There are 2 films known to deliver that weird message on iTunes: No Time to Die, and Chaos Walking.

Oddly, when either film downloads (if you opt to download it), the file name says "(1080 HD)" but the file itself is a dumbed-down 720 version.

As you experienced, all other films download in real 1080 HD just fine.

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Answer 2

turingtest2

Level 10

272,719 points

Dec 22, 2021 8:12 AM in response to davidb_7244

It came from an older thread where 1080p downloads were defaulting to playing in 720p, so I was hoping it might help. Not something I've personally tested however.

tt2

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Answer 3

turingtest2

Level 10

272,719 points

Dec 22, 2021 7:27 AM in response to davidb_7244

With the downloaded movie selected try Movie > Video Quality > High Definition (1080p).

tt2

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Answer 4

davidb_7244 Author

Level 1

4 points

Dec 22, 2021 7:48 AM in response to turingtest2

Thanks for your response. I tried what you suggested but the entire Movie menu was greyed out, on both the Account > Redeem screen and on the product page itself.

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Why does iTunes limit the resolution of a redeemed movie to 720p?

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