All of a sudden today my mouse stops working in a 3rd party application that I access via Citrix. Been using all for years with no issues. I rebooted and then it was ok but happened again a few hours later, rebooted, it was ok, etc. No issues using mouse in other applications - Outlook, web browsers, etc mouse is at 70% charge. Thanks for any advice. The vendor and ny IT person are stumped.
iMac 21.5″, macOS 10.14
I just looked again and the current release of Workspace now has this bug fix, so you should now be able to just do a routine update.
Check the release notes on the current version of workspace. They report it’s fixed.
There is a beta version of Citrix Workspace to address the vanishing mouse pointer if that's the mouse problem you're having.
It will help us get a good idea of what is causing your problem if you provide a report of your system, that way we do not have to play 20 questions with you. The report we are requesting does NOT provide any personal information and is extremely safe to use. Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it.
When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again.
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I have been having this issue as well. My mouse worked fine and than I updated Citrix at the end of November and when I use it, my mouse disappears and than I need to shut down Citrix and restart the program for it to reappear.
Is there a fix in progress?
Do you have a link?
Thank you!
Thank you so much. I just installed the new version and saw in the release notes that it is fixed. Thanks! :)
Magic Mouse and Citrix Issue
