FaceTime not working.

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Level 1

4 points

FaceTime not working.

Hi, so the family and I have been in contact with each other over the pandemic via FaceTime video, and it's been great. However, over the last week or so we have been experiencing problems. If someone else has initiated the video call and i try to accept, it appears I cannot, and what's more, I can't disconnect without powering off and restarting my iPhone 11.

Then if I start to initiate the call, they say they cannot connect either, or, that they don't even receive notification of a call.

It is the best way for the family to keep in touch and get updates, especially as we have a little one undergoing treatment in GOSH.

Please help!

iPhone 11

Posted on Dec 22, 2021 10:16 AM

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Answer 1

Dec 22, 2021 10:47 AM in response to arshadng

arshadng wrote:

Hi, so the family and I have been in contact with each other over the pandemic via FaceTime video, and it's been great. However, over the last week or so we have been experiencing problems. If someone else has initiated the video call and i try to accept, it appears I cannot, and what's more, I can't disconnect without powering off and restarting my iPhone 11.

Then if I start to initiate the call, they say they cannot connect either, or, that they don't even receive notification of a call.

It is the best way for the family to keep in touch and get updates, especially as we have a little one undergoing treatment in GOSH.

Please help!

Start here If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

arshadng Author

Level 1

4 points

Dec 22, 2021 3:25 PM in response to razmee209

I’ve been through all that. There is good wifi for all family members averaging 220mbps. We all have fairly new iPhones, etc etc.

The only thing is that not all of us are on iOS 15. So the ones that have, should not have the problem.

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FaceTime not working.

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