App store on iPad asks to scan text, rather than let me enter password - why?

It may be resolved for afzal119 but it is not resolved for me, the original author of this post. I agree with most of the contributors. Apple ought to resolve this problem and advise us what is the solution.

It may be resolved for afzal119 but it is not resolved for me, the original author of this post. I agree with most of the contributors. Apple ought to resolve this problem and advise us what is the solution.

I have recently bought a new iPad Air 5th Gen. All seemed to be working fine until I went to the App Store today to try and purchase a few apps. Like everyone else on here is reporting, I am unable to enter my password because the keyboard is greyed out and unusable. Instead it wants me to ‘scan text’ which is ridiculous. I Googled the problem and ended up here. Appalled to discover that this issue was first reported LAST YEAR and it is STILL not sorted! I am not going to keep on restarting my iPad - that is not a sensible solution. Apple please get your finger out and sort this problem out properly. I will not be purchasing any apps until you do!

I have this issue too very annoying new iPad and a real hassle. iPad fails to auto-fill passwords instead get asked scan text.

right now on phone with applecare uk and they are blaming the websites

SO I try to log into. So I came here and lo and behold AppStore does it too!!!

I very much hope that the steps you give resolve the problem. I have taken those steps now on both mine and my wife's iPads and hope never to see the problem again. However, if it is so simple to resolve, the question needs to be asked "Why has it not been highlighted throughout this discourse by an Apple reply?" Does Apple monitor the discussion? Thanks for your reply.

No, Apple does not monitor the discussions.

This is a forum for your fellow users to provide assistance

with technical questions.

This was explained in the Terms of Use to which you

agreed during first logging into the Apple Support Communities.

Apple Support Communities Use Agreement - Apple Community

To contact Apple directly, use the Contact Support link from

the top right-hand corner of every page in the forum:

Get Support

You can also let Apple know directly of any concerns using this link:

Product Feedback - Apple

Thanks! Looked all over the place until I found this. Problem started with iOS 16 on my iPhone.

Thought it was a virus. Really angry at Apple for the time I had to spend finding a fix. I got the password off my iPad and typed it in before finding this. Restart didn’t help here.

Thank you! It worked! So, because of you replying - not Apple - I no longer have to annoyingly turn my iPad off and on again CONSTANTLY to enter an app. You have saved me time doing that, plus searching for how to solve this problem. I appreciate it!

I hope other users find your easy steps as useful!!

Same here and getting tired of doing a restart. Apple needs to fix this!

Mine will do the same thing not on all apps why would I wanta scan text anyway password is clearly in settings google clearly not working right

I’m also fed up with this problem. Apple should fix it.

Having same issue , turned off live text now only get option to paste when I need to type! Fix this apple so bloody frustrating!!,!

I need to sign on to my iPad. Getting a scan text message?

What is an old school fix?

How does this issue considered solved? When the answer to the problem is another question???

Apple needs to fix this or show a way to go back to the previous version. This is ridiculously tiring.