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Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >
Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >
📢 Newsroom Update
Apple introduces M4 Pro and M4 Max. Learn more >
Apple introduces M4 Pro and M4 Max. Learn more >
Hi I have a new M1 MacBook Pro. I connected my Dell DW316 DVD drive using an Apple USB-c dongle. The drive is recognized according to System Report but it won't mount a disc-- just keeps making a clicking sound with or without a disc inside.
MacBook Pro
Welcome to the Apple Support Communities.
This sounds like a hardware fault with your optical drive. I would suggest that you purchase an Apple USB SuperDrive - Apple. Connect it to your Mac using the official Apple USB-C adapter, which you say you are already using.
Jack
Welcome to the Apple Support Communities.
This sounds like a hardware fault with your optical drive. I would suggest that you purchase an Apple USB SuperDrive - Apple. Connect it to your Mac using the official Apple USB-C adapter, which you say you are already using.
Jack
I have exactly the same problem with two different external optical drives (Asus and LG). One of them occasionally does start up, but usually they just sit ticking (as though they're trying to power up / spin up). Both of these drives work fine with every other computer I have (including the old 1183), but don't work with the Macbook Air 2020. What's the explanation - is it something to do with granting USB power?
I wish I knew. I haven’t received any helpful answers— just boilerplate referring me to general Apple bulletpoints for trouble shooting optical drives.
The problem here isn’t the drive, it’s the interaction between drive and computer.
Same problem with LG external dvd (model GP55EX70) on Monterey 12.2. Shows as "Portable Super Multi Drive" in USB section of System Report (verified by unplugging and rerunning report, no drive). Light blinking and clicking sound on drive. Works fine in both 10- and 15 year-old vintage MB Pros. Only difference is having to use adapter to connect. LG support no help. A technical explanation rather than a sales response from Apple would be preferable (explain why these devices no longer work, especially since the system recognizes them).
Thanks Jack! The repetitive clicking would suggest that. However the drive works fine on my older MBAir.
I have an Apple optical drive too, so I’ll be using that with the new MBPro.
Hi Njal_Jonsson, same problem here. How did you solve this problem?
Thanks!
I second. Why recognize the drive but refuse to let it work.
I third.
External DVD drive not working
