iPhone

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Level 1

4 points

iPhone

My phone broke while being on FaceTime. My phone cannot turn off or shut off, no apps will open when I tap on them. I have asked siri to open settings and turn off my phone but it says it can't do it. When receiving phone calls they do not pop up on the screen. So I can't answer a phone call.

iPhone XS Max, iOS 15

Posted on Dec 23, 2021 11:56 PM

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Answer 1

Axel Foley

Level 10

150,972 points

Dec 24, 2021 12:02 AM in response to Veronica_cer

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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Answer 2

Dec 23, 2021 11:58 PM in response to Veronica_cer

Restart the device. That's it.
Still not solved --> Force restart iPhone - Apple Support

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Answer 3

Dec 24, 2021 12:00 AM in response to Veronica_cer

Get expert service and support at the Genius Bar:

👉🏼 Call 1-800-MY-APPLE or get help here. 

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