I’ve tried all the steps and wound up talking to 1st level support for 2 hours last night. Every step they recommended I have already done. This morning I spoke with the next level up support who verified everything we did previously was correct. We then installed software on my phone so they could diagnose it, we took dozens of screen shots. All this will be sent to the engineers for a permanent solution supposedly. After all this I fixed the problem myself. Focus needs to be turned off on every Apple device you own, phone, iPad, watch, laptop and iMac (this is where I actually fixed the problem) When you are on the Focus screen in settings (iPhone or iPad) tap the do not disturb and delete any people you have, if you have to the right of that any apps listed delete them too. Under option on the same page it should say Focus disabled. When you click Home Screen the buttons should be greyed out the same thing with the Lock Screen. I actually had two things listed below that but I don’t remember what they were I deleted them both.
Go back to where it says Focus in the top left hand corner tap then down at the bottom it says Share Across Devices, turn this off. He is where I think the problem is. If you notice is says Turning on Focus for this device will also turn it on for your other devices. I don’t think this is true. Do these steps for your iPhone and iPad if you have one. If you have the watch make sure in the Focus setting it says mirror my watch. After doing all these things to my three devices and finishing up with support I still had the problem. I got to thinking maybe my iMac has a problem with Focus which I didn’t even realize it used. THIS IS WHERE THE PROBLEM WAS ACTUALLY FIXED.
On iMac go to:
System preferences (the Apple in the top left had corner of your screen)
Look for the Bell icon, Notifications & Focus
There should be two tabs, notifications and Focus. Tap Focus
Do not disturb should be off
Allowed notifications from-delete any people and and apps you have listed
In Turn On Automatically deleted anything you may have set up yourself
Uncheck share focus status
Now the biggie that finally fixed this issue at least for me.
Uncheck Share across devices (which as I said earlier if this was really working once you unchecked this either on your iPhone or iPad it should have also fixed it here unless I’m missing something.
So that worked for me. I have since forwarded this to my Apple case worker but he has not gotten back with me yet. Let me know if this did or didn’t work for you.
Focus may have been a good ideal but it obviously has some bugs in it. I liked the old Do Not Disturb better it was much easier to use.
