You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I brought a MacBook pro m1 2021, I use google chrome to watch video, the video freeze but it has sound, also the keyboard and mouse do not work at that time. After like 20 seconds, it becomes normal.
MacBook Pro 14″, macOS 12.1
Thanks for reaching out, Tianchou.
It sounds like you're having trouble watching videos on your MacBook Pro. We can help.
First, we'd like to see if this is an issue with Google Chrome, or something else. The easiest way to test is to try watching the same video using Safari. Do you see the same behavior, different unexpected behavior, or does the video play normally?
If you notice the same behavior, or some other behavior while playing the video you wouldn't normally expect while watching in Safari, be sure to play another alternate video from a different source if possible so we can also rule out an issue with the content.
In the meantime, you can also check out the Google Chrome Help page: Fix videos and games that won't play for some steps that may help.
Keep us posted.
We are here for you.
video freeze but has sound
