Guided access
Will not let me unlock when triple click keypad is not numbers tried to force shut down (iPad pro)
Question marked as
User profile for user:
Vilas_S
User level:
Community Specialist
Hello katelynne93.
Thank you for using Apple Support Communities. We want to make sure we're not he same page and understanding your issue correctly. That way we can do whatever we can to help you out or point you in the right direction for help. It sounds like you need help with Guided Access. If so, check out this resource below:
Use Guided Access on iPad - Apple Support
Under "End a Guided Access session", it lists steps that you can attempt. Steps do vary, depending on your iPad model. Just in case, we'll list them below:
"On iPad Air (4th generation): Double-click the top button, then unlock with Touch ID (if enabled). Or triple-click the top button, then enter the Guided Access passcode."
"On an iPad with Face ID: Double-click the top button, then unlock with Face ID (if enabled). Or triple-click the top button, then enter the Guided Access passcode."
Let us know if these steps help you. If your issue is something completely different, feel free to let us know. Cheers.