Hi,
I bought a MacBook Air Open Box from Best Buy Nov 21, 2021. I am trying to add Apple Care+ to my plan as I understand that I have 60 days from purchase to add it. However, I am unable to. I don’t understand why this is? Please help.
Thanks.
-Blaze
check with Apple, but Applecare has never been available on used products. You can check in this link
https://www.apple.com/support/products/mac
note this on that page:
Purchase AppleCare+ with your new Mac.
check with Apple, but Applecare has never been available on used products. You can check in this link
https://www.apple.com/support/products/mac
note this on that page:
Purchase AppleCare+ with your new Mac.
the only refurbished products eligible for Applecare are refurbished by Apple. Your open box is not certified - it is simply a used second hand product. Do check with Apple though if you feel that will help.
you did not link to the best buy page ofthe product you bought. Did it claim to be eligible ?
You did not buy a new product if you purchased an open box. Applecare is available on new products.
There is a huge difference between a Best Buy open box item and a certified Apple refurbished item that's sold on this site.
👉🏼 Call Apple Support at 1-800-APLCARE.
👉🏼 Contact Apple Support.
Blaze_B Said:
"Purchasing Apple Care+: Hi, I bought a MacBook Air Open Box from Best Buy Nov 21, 2021. I am trying to add Apple Care+ to my plan as I understand that I have 60 days from purchase to add it. However, I am unable to. I don’t understand why this is? Please help. Thanks. -Blaze "
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Contact Best Buy. These are Apple forums.
https://store.apple.com/Catalog/irl/Images/apple_certified.html
The link states that Apple Care is available for purchase on certified refurbished products. I spoke with Apple already but the rep wasn’t very helpful. I provided a receipt with date of purchase Nov 21 but the rep was referring to the ship date and warranty which is 90 days. I didn’t understand what that had to do with buying Apple Care within 60 days of purchase.
I am going to have to level this up and speak with a manager at Best Buy and Apple cause I should be able to buy it regardless of ship date or if it’s used / refurbished as stated in the link I provided. I will come back to this thread after i speak with both companies tomorrow.
Thank you for the replies.
Thanks I will have to speak with customer service at Best Buy because I can not add Apple Care+ through their app.
Do you think I can still add it as long as I’m within the 60 days of purchase right?
Ok, I wasn’t aware that it needed to be a new product in order to buy Apple Care. Is there fine print somewhere that states this?
I was under the impression that as long as I purchased the device, I can buy Apple Care within 60 days of that purchase.
Purchasing Apple Care+
