I've had my Power beats pro for exactly a year. Last couple of months, the ear buds randomly disconnect from my iphone several times a day. I have tried resetting the ear buds, "forget this device" and re-pairing again and turning my phone off and on. I've done this several times. It still just drops the connection several times a day. Any help? It's extremely frustrating. I have a new Iphone 13 Pro.
iPhone 13 Pro Max, iOS 15
Ani9000,
Thanks for sharing those additional details with us.
If the disconnection issue occurs only with the Beats, and persists after the steps you've tried so far, they may need to be serviced. Learn more here: Beats Repair and Service
To explore any available service options, reach out here: Get Support
Regards.
Hey there Ani9000,
We understand you're experiencing an issue with your Powerbeats Pro disconnecting from your iPhone 13 Pro.
It looks like you already reviewed If you can't connect to your wireless Beats product, and you've done some great troubleshooting steps so far!
Do you experience the same disconnection issue when using your Powerbeats Pro with any other devices?
What about when using other Bluetooth accessories with your iPhone?
If you haven't tested this out, give it a try. These help to isolate the source of the issue to the specific product or connection.
Thanks!
Doesn’t seem to be an issue when I connect to Bluetooth in my car or anything else. Just the beats.
Power Beats pro randomly disconnect from my iphone.
