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I have a 4th gen iPad Air with iOS 15.2. Sometime in the past couple of months my autofill stopped working. Every now & then it will pop up an email address or credit card prompt, but rarely. Passwords usually work, thank heavens. I’ve googled, searched reddit, turned things on/off, cleared Safari cache and done a forced restart. Can anyone please help me? Issue is only on my iPad; my iPhone is fine.
iPad Air, iPadOS 15
Hello Mac tonight,
Welcome to Apple Support Communities. We understand that your contact information is not being autofilled. Right?
It sounds like you've taken some great steps so far. If you haven't already, check out and use the guidance from Automatically fill in forms in Safari on iPad.
If you've tried those steps or this continues after going over that article, make sure that your contact card is correct. The information from your contact card is what your iPad will use for autofill purposes. Check out Add your contact info on iPad.
Take care.
Hello Mac tonight,
Welcome to Apple Support Communities. We understand that your contact information is not being autofilled. Right?
It sounds like you've taken some great steps so far. If you haven't already, check out and use the guidance from Automatically fill in forms in Safari on iPad.
If you've tried those steps or this continues after going over that article, make sure that your contact card is correct. The information from your contact card is what your iPad will use for autofill purposes. Check out Add your contact info on iPad.
Take care.
Mac tonight,
Does this happen in a Private Browsing window? When you're using a Private Browsing window, the details of your browsing aren't saved. Autofill also won't work correctly so this might be the issue. Check out Turn Private Browsing on or off on your iPhone or iPod touch and If iCloud Keychain won't turn on or sync for further details.
Have a great day!
Mac tonight,
In that case, we'd recommend contacting Apple Support for further assistance. You can reach out from Get Support or using the direct phone number for your region from Contact Apple for support and service.
Best of luck.
Thank you for your reply faith185!
Correct, my personal contact info is not being autofilled. Occasionally I’ll get to enter just my first name, or just my email address, or just my street address, but it doesn’t ever allow me to fill a complete form. The bar at the bottom simply stops popping up. My keychain works for passwords. The whole system, including the contact card, works on my phone and used to work on my iPad. I have apples’s magic keyboard, in case that detail matters.
I would truly love to go back to basic Apple successes.
Not in private browsing. Keychain with passwords is working fine. I have tried all visible apple help steps. I believe it’s either an iOS bug or I need something like a p-list fix that we’d do if it wasn’t iOS.
Ok thank you. I appreciate your attempts. Wishing you a happy new year!
ios autofill not working
