My iPhone (iPhone 11 Pro max 64 gb) says it ran out of storage but when I connect it to my MacBook Pro it says has over 54gb left.

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My iPhone (iPhone 11 Pro max 64 gb) says it ran out of storage but when I connect it to my MacBook Pro it says has over 54gb left.

I've tried to hard reset my phone multiple times but every time I reset my phone it only restores about 200 mb and it fills up by itself in about 5 minutes. I already deleted all of my apps and removed all of the photos. I have no idea what is causing this I went to a phone repair shop to see if they could fix it but they just told me to use my computer, but to restore the phone on my computer I would need about 1 gb of storage on my phone but it doesn't let me update since it has no storage left according to my phone, is there any way of fixing this? Thanks in advance.

iPhone 11 Pro Max, iOS 14

Posted on Jan 1, 2022 2:52 PM

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Answer 1

Jan 2, 2022 2:33 PM in response to SenorClapper

Greetings SenorClapper,

I understand you're looking for help with resetting your iPhone as you're out of storage space, so check out the following information to see if this helps.

First let's confirm that you're seeing this is related to the iPhone storage as opposed to your iCloud storage. This can be mixed up at times so confirming this will help to prevent any unnecessary steps if possible for you. If you're uncertain, check out the following resource for assistance with determining if this message is referring to your iPhone or iCloud storage:

What's the difference between device storage and iCloud storage?

Once you've confirmed this, check out the following resource for assistance with clearing storage to update your iPhone:

If you need more space for an update on your iPhone, iPad, or iPod touch

If you still need assistance with this, it would be best to Contact Apple Support to continue looking into this with you.

Cheers!

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My iPhone (iPhone 11 Pro max 64 gb) says it ran out of storage but when I connect it to my MacBook Pro it says has over 54gb left.

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