iPhone won't ring when Facebook App is open

I have faced exactly the same issue today, could not respond to urgent business call as it never rang, saw later as missed call (iphone x with iOS 15.4.1). Uninstalled FB, Youtube now, as I could simulate the problem after reading your posts.

Business calls are more important.

This issue, it seems to me, is related to the fact that Facebook takes over control of the phones speaker when you open the app.

When you have FB open, the speaker becomes dedicated to FB.

This could be related to the “autostart” feature on FB that has videos play automatically when you scroll over them.

On my iPhone 13 Pro, the FB app if opened, will kill radio broadcasts and other sounds as well, as it takes over sole use of the speaker.

I have not played around with the “autostart” and other functions of the phone or the FB app.

But some of you tech guys here will know what I’m talking about and you should look in this direction.

So, clearly it’s the Facebook App causing this issue.

Someone should test all the FB settings (maybe make it “no sound” to see which one stops the phone ringing (by taking over control of the speaker).

I have just done another test. If I open the Facebook app and call my phone it rings. If I then leave the Facebook app open still and ring again it doesn’t ring just alerts me silently there’s an incoming call. I have always had auto play videos turned off.

I turned on notifications. Opened the FB app called my phone and it rang. Leaving FB open I called again. Didn’t ring but could see incoming call in screen. I have an iPhone 13 pro with up to date IOS. This has been happening for months. Apple were no help.

Quite simple. Because initially I didn’t realise it was an issue with the FB app so I asked Apple. Afterwards I checked to see when it happened and realised it was always when the FB app was open. Although It would be interesting to know how a third app can affect iPhones to such a degree yet nothing can be done to improve the matter.

I spent something like 15-20 hours going over this issue with Apple support.

Probably closer to the 20 hours.

The same agent called me back every single day for OVER two weeks to continue trying to find a resolution to the problem.

We didn’t have any success, and they even ran test on my phone remotely. They sent me links that had me download something to my phone that would record what is going on on the phone while we ran different tests. Those logs were sent to Apple engineers but nobody could find a problem.

in the end they finally made an appointment for me to go in to an Apple store an hour away from my home, and they couldn’t find any problems either.

After our exhaustive effort it definitely seems like it it’s a Facebook problem.

Turning off the Auto Play Video in Facebook Settings actually worked. I put this ticket in January and thought it was fixed multiple times, but this actually seems to work!!!! It kind of makes sense because FB is almost the only App I have that will stop the Music and Podcast from playing as song as you open it.

I’ve tried all those possibilities and nothing works , it may work 1 or2 times but then stops working there is something in the back round that we don’t have access to,, I tried on my sisters android phone and she DOES NOT have this problem,,, who knows maybe Facebook paid apple to have this priority , just saying

This is a security issue - we purchased your phone primarily to make & receive calls the app functions are secondary to this, the facebook app is controlling the primary OS function of the phone, the app should not be approved by Apple while it operated this way, this will be the last Apple phone we have purchased until issues like this are resolved

It didn’t last for me. I was the only thing that appeared to work, but it stopped working. I agree with everyone that is saying Apple really needs to look into the FB App it is trying dominate your phone to the point it is not letting your phone ring if the App is open. That is a failure.

I don’t think that is correct. My wife have stated to me several times that she is not having this issue. This morning she said, hey I happen to have my phone in my hand and it visually notified of a call, but it is not ringing. I think a lot of people don’t realize that it doesn’t effect AirPods, watches, etc. you might just think it is fine because your other devices are alerting you.

This has been driving me nuts and I just figured it out with my 3rd Apple Advisor. Go to settings, select Facebook then shut off the bluetooth. This will not affect your bluetooth general...only on Facebook!

THANK YOU! I have spent over 8 hours in the past 2 days with 4 different apple support advisors, none of whom knew about this. The senior advisor had me wipe my whole phone and restore,& when it didn’t resolve made me an appointment to get a new phone!!!!! Then he told me it’s a Facebook problem & only they can fix it. Now I have to restore my entire phone. HUGE waste of time. I should’ve Googled first instead of calling Apple Support!!!!

But it didn’t used to happen until the latest IOS upgrade. Don’t think it’s FB. I thought I was going crazy, so glad I’m not! I’ve now gotten to the point I don’t even want to look at FB anymore so I won’t miss a call 😩