iPhone won't ring when Facebook App is open

I’ve been having the same problem.

Back when they had the latest update after installing it, my phone would no longer ring if I had Facebook open.

It also stopped my phone from syncing to my car so I am no longer able to use my hands-free when I am driving, and people are constantly saying that I am breaking up when I use speaker phone. Over 2+ week period I Spent approximately 25 hours with one Apple tech person going over every single thing they could think of. They had me download files that they sent to me and install them on my phone that would track what the system of my phone was doing while I was using it. They accessed my phone remotely multiple times running a number of tests. The logs that they compiled that were being recorded when I would use my phone they sent to their engineers and even the engineers couldn’t give any answers. They ultimately sent me to an Apple store where they checked out my phone and also could not give any answers. Nobody seems to know what the problem is.

Now on top of all this the screen of my phone has been constantly freezing up over the last two weeks. It’s not just an app where I can close the app and reopen it, but it’s the entire phone. I can’t power it off to restart it or anything. I just have to sit and wait and eventually it will unfreeze.

I’m so angry and frustrated with Apple. I spent $1200 to buy this new phone right before the new update was downloaded and it screwed it all up.

Ive been a loyal iPhone user, but this may be my last Apple product unless they do something about it soon.

Same with me! Adding a profile to my phone so they can record what’s happening to have the engineers try and figure out why to no avail. My CarPlay has totally failed me. It keep freezing on me and disconnecting my GPS, cutting off my phone calls and text messaging, and now, even my radio!

The Apple rep I was working with has even stopped communicating with me.

If my entire life wasn’t on this darn phone, I’d have already moved to an Android.

What I so want to understand is how is it that my family members and friends with iPhones, some with same model, have no problems at all, yet there are so many of us struggling!!!

I hate to tell you that the rep I was working with to weeks, who has since abandoned me, told me they a new phone isn’t going to help unless I use it clean. That means I lose what I have on my phone currently and I can’t do that. He said the phone itself isn’t the issue. It’s the software so if you put stuff on the new phone you’re putting the problem there too.

Make sure you are running the latest operating system (15.5). Mine was also not ringing when in Facebook. Just started working again not long ago. I don't get many calls, so I can't specifically tie it to the update, but I haven't done anything else.

Go in to Facebook settings and turn off bluetooth only on facebook. Leave your main phone settings bluetooth on. I am using my earbuds now and I am able to hear the videos. But when I get a call, the caller's picture comes up but the phone doesn't ring. But the sound from the video stops on my earbuds so that I know that I should look at my phone (on the off chance I don't have it in my hand). I'm hoping that it stills works tomorrow.

Anytime you’re using speakers while watching a video or listening to an audiobook, it rings. That’s not the issue. We want it to ring when we’re using Facebook. None of the hundreds of possible fixes work. It may be a Facebook issue, but there’s no reason why Apple can’t get this resolved.

I hope there is an update shortly regarding this. I’ve been wanting to know this for the last year and on my phone settings trying to figure this out. I’m so glad I googled it to find this!!! I’m following this thread!!

It’s a glitch between the Facebook app & the iPhone. Apple says they can’t fix it & we should “call Facebook!” Hilarious. Here is the only workaround I’ve found, months back, in this thread. Apple support in the phone was clueless and spent hours resetting my phone & my iTunes & finally telling me to get phone replaced! The answer was here on discussion board the whole time!

Phone seems to work okay if you’ve just opened the Facebook app, but not if you’ve left it open & returned to it. So if you remember to close the Facebook window every time you stop looking at it,& reopen it each time, calls & texts seem to come through-at least for me. Btw exactly same situation for Instagram.

I tried that and that is exactly what is happening. If you minimize the app and return to it the phone will give visual notification of a call but it will not ring or vibrate while in Facebook.

Me too! Reported to Facebook.

The real WTF is how the Facebook app can override what should be an OS function. That's not something that reporting this to Facebook can fix.

Apple says talk to Facebook. Can’t talk to a person at Facebook.

I’m having the same problem, it’s only when using the Facebook app.

Has anyone found an answer to this problem?

What kind of phone does everyone have. I can only reproduce this on our iphone 13 Pro Max. It is not doing it on the other phones.

I’m having the same issue.. I’ve reported to Facebook like it has been suggested in this thread.. has anyone received any feedback from Facebook on how to fix this problem?