Cannot setup HomePod Mini after hard reset

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Level 1

11 points

Cannot setup HomePod Mini after hard reset

I hard reset both of my HomePod Mini's. One of them works fine afterwards. The other refuses to get back to work. The setup process always ended with 'Setup Failed (301014)'. Some threads here suggested it's caused by network isolation. I don't have that on my network and the other HomePod mini completed the setup fine anyway. I tried resetting it using two Mac's, but I got the error 'The HomePod software update server could not be contacted. An unknown error occurred (-39).' on both.

Does anyone know if there is anyway to get around these errors? It's now a large paperweight on the desk. 😢

Posted on Jan 2, 2022 9:35 AM

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Answer 1

Vancouver22

Level 8

37,622 points

Jan 2, 2022 10:13 AM in response to Whatzup

See: do if you can't set up HomePod.

Try set up with your iOS device that’s running 15.2, If it’s not working try restarting your device.

Or reboot your wifi router and reset network settings on the iOS device in settings- general- reset- reset network settings . This will restart the device and you will need to rejoin your network. Once it’s back on wifi try set up again.

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Answer 2

Vancouver22

Level 8

37,622 points

Jan 6, 2022 10:57 AM in response to Whatzup

Same thing just happened on mine. Set up failed, but then I noticed my iPad was too close by and it had the set up screen instead. Put the iPad in another room, restarted my iPhone and finally it worked with my iPhone.

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Answer 3

Whatzup Author

Level 1

11 points

Jan 6, 2022 10:20 AM in response to Vancouver22

Thanks Vancover22! I tried everything you suggested and it didn't solve the problem. I waited for a couple days and tried again today hoping for some luck. The same error repeated as I tried setting it up with multiple IOS devices, until I got to one of my iPads. It suddenly worked. It's a mystery. I'm not going to touch it for now.

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Cannot setup HomePod Mini after hard reset

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