"iPhone unavailable" message on lock screen

I have tried to update iPhone in a Mac computer after update and after being asked the passcode for the screen. iPhone game me message of “iPhone unavailable”


[Re-Titled by Moderator]

iPhone 11 Pro, iOS 14

Posted on Jan 2, 2022 6:52 PM

Reply
Question marked as Top-ranking reply

Posted on May 1, 2022 7:11 AM

AmbiguousCROOK wrote:

worthless. awesome IPHONE you suck I can't et into my phone nor restart it and you already scammed me $800.....thanks

That’s one way to look at it. The other way is simply restore your phone as described on this very page and you will have a working $800 phone. In fact, I’ll even repeat the instructions so you don’t have to scroll up to see them:


If your iPhone has iOS 15.2 or later installed, check out this link→How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support. Otherwise:

See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️


After restoring the phone using one of the methods above you can restore your most recent backup.

93 replies

Dec 30, 2022 11:01 PM in response to TamaraGeeMusic

This is obviously an outstanding Apple issue. It happened to my girlfriend’s phone when it was just plugged in to charge. She never even tried signing in or entering anything. It’s a software glitch that they don’t want to admit is their issue, which it clearly is. Another lame Apple f*** up and another lame Apple excuse for not taking care of it. Same as it ever was, lame.

Jan 5, 2023 4:57 PM in response to lepal24

I have Iphone 11 & my phone turned out to be on an "iphone unavailable" screen. Whereas the phone was in my pocket and I didn't have access to type my passcode. I called Apple support and they gave me a solution to reset my phone where my data will be loose. Like seriously!?? There should be some solution to this matter, as many cases the phone will turn out to be the same like me,? Will everyone be ready to factory reset their phone? It's ridiculous.. The same issue has happened with me. I don't know what's wrong with Apple support, they can't fix one problem and just give a solution to factory reset, which is so unfair. I can't access my phone now and need a solution to open it. My data is very important to me. Please, if there is some way to help me out.


Regret buying an Iphone.. where you pay a high amount for the phone + later pay for iCloud to save the data, where again every month you have to recharge it like seriously!?? Buy Apple cod to charge your phone + headphones. You guys are just looting people & when we end up in problem, you guys give a solution for a factory reset. 


[Email Edited by Moderator]

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

"iPhone unavailable" message on lock screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.