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nic_7 Author

Level 1

4 points

Mute button and volume on Apple TV not working

I have tried two remotes and the mute/volume buttons don't do anything. I've also tried setting up the custom in volume control, any ideas?

Apple TV 4K, tvOS 15

Posted on Jan 2, 2022 7:26 PM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

142,998 points

Posted on Jan 3, 2022 3:23 AM

The remote controls the volume on the TV or audio system directly – not through the Apple TV box*. The remote uses IR for this (unlike bluetooth for the navigation command), so there should be a line-of-sight to the IR receptor of the TV or audio system.

Also verify the remote settings for controlling the intended device.

Control your TV or receiver with your Apple TV Remote - Apple Support

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Mute button and volume on Apple TV not working

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