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User profile for user: duckandpenguin
duckandpenguin Author
User level: Level 1
10 points

com.apple.ImageCaptureCore error -9956

I have been receiving an error on Image Capture while using it to transfer some videos from iPad to my Macbook using Image Capture.


"Operation couldn’t be completed. (com.apple.ImageCaptureCore error -9956. (-9956)."


I have read responses to previous questions for related errors. They have not been helpful.

1) "Keep Originals" checked on the "TRANSFER TO MAC OR PC" submenu under Settings : Photos

on the iPad

this did not work

2) "Formats : Most Compatible" checked on Camera

might help for future videos but this one was already shot in the stupid HEIF/HEVC format so I can't

fix this one.


Any other ideas?

Thanks!

Posted on Jan 3, 2022 11:22 AM

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User profile for user: alma1090
alma1090
User level: Community Specialist

Jan 4, 2022 12:17 PM in response to duckandpenguin

Hello and welcome to Apple Support Communities, duckandpenguin!


We understand you're having trouble transferring some videos from your iPad to your MacBook via Image Capture. We'd be happy to provide information to help you address this.


Check to see if these videos transferring correctly when using another user account: Set up users, guests, and groups on Mac


Let us know the results.

Have a great day!

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com.apple.ImageCaptureCore error -9956

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