Macbook crashes often while being connected to external monitor

It doesn't crash directly after connecting but during course of connection it crashes randomly.The problem doesn't happen when MacBook isn't connected to external display

Posted on Jan 3, 2022 11:36 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 4, 2022 12:27 PM

Hi shashanksinghal, We appreciate you reaching out to us. We understand that your MacBook crashes often while being connected to an external monitor.

We’d like to gather additional details that may help us be in a better position to assist you.

When the issue happens, do you see the Apple logo like your device just restarted?

Have you had the chance to try a different cable? If yes, are you experiencing the same issue?

Have you had the chance to try a different external monitor? If yes, are you experiencing the same issue?


We recommend that you check if the issue persists while on safe mode.

Below is an article to help guide you through the process.

How to use safe mode on your Mac


Also, we recommend that you check if the issue persists when signed in on a different user account.

The article below can help if you do not have any other user account to test with.

Set up users, guests, and groups on Mac



Take care!

3 replies
Question marked as Top-ranking reply

Jan 4, 2022 12:27 PM in response to shashanksinghal

Hi shashanksinghal, We appreciate you reaching out to us. We understand that your MacBook crashes often while being connected to an external monitor.

We’d like to gather additional details that may help us be in a better position to assist you.

When the issue happens, do you see the Apple logo like your device just restarted?

Have you had the chance to try a different cable? If yes, are you experiencing the same issue?

Have you had the chance to try a different external monitor? If yes, are you experiencing the same issue?


We recommend that you check if the issue persists while on safe mode.

Below is an article to help guide you through the process.

How to use safe mode on your Mac


Also, we recommend that you check if the issue persists when signed in on a different user account.

The article below can help if you do not have any other user account to test with.

Set up users, guests, and groups on Mac



Take care!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Macbook crashes often while being connected to external monitor

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.