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Can't find my videos in my Camera Roll after transfer. Please help!

I recently transferred files from my old Android phone to my new iPhone 13 Pro Max, using MobileTrans. The transfer was successful. But I can't find my videos ANYWHERE in my Camera Roll. Not in the library, not in the Albums, shows zero "0" in videos & imports.

But when I go to Settings > General > About, and under Videos -- it will show the number 1,292 -- as all the videos I have transferred.

So it seems to me that they are SOMEWHERE IN HERE T__T

I tried restarting the phone, I tried turning it off, in the hopes of the rebooting powers. But none.

Although, I checked on Apple TV app and found my videos (not sure if all compete 1,292 as it does not show number at the bottom unlike the photos in camera roll) under Library, Movies, and Recently Purchased. Lol. Which is so weird! There is no option to move/transfer to Camera Roll, and whatnot.

So how do I go about this guys? Any suggestions? Making me crazy for 2 days now. Please help.

Posted on Jan 6, 2022 6:58 PM

Top-ranking reply

ChristineAngelPB Author

Level 1

9 points

Posted on Jan 20, 2022 9:15 AM

Hi Raicya,

Thank you for your response.

It was actually MobileTrans app I used to transfer from my Android to iPhone :)

And it looks like the videos were successfully transferred to my new iPhone, but for some reason I can't access it freely unlike the photos.

The number shows in my SETTINGS > ABOUT > VIDEOS. But nothing in my Photos/Camera Roll (the colorful icon). I can only find them in the APPLE TV app, but only view (play) them. No option to download, move, nor to send. So I don't know how to "access" them.

Christine

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Can't find my videos in my Camera Roll after transfer. Please help!

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