Can't accept changed Media Service Terms and Conditions

When I try to update some apps on my Iphone I get a pop-up saying that "Apple Media Services Terms and Conditions have changed." "Before you can proceed you must read and accept the new Terms & Conditions." And I get a choice of either Cancel or OK.

When I press on OK, then an empty white page loads and the App Store becomes irresponsive. Waiting does not solve the issue, tried 20 minutes, to no avail.

Restarting the Iphone does not help either.

I also tried a different wifi, mobile internet and a vpn to a different country, all with the same result.

Note that this only happens for some apps, others update without asking for the new terms and conditions.

From my observations only messaging apps seem to be affected.

Would you please fix this issue, or is it "a feature, not a bug"?

Posted on Jan 10, 2022 8:46 PM

Top-ranking reply

stonechat

Level 1

21 points

Posted on Mar 2, 2022 9:46 AM

I found a solution that worked for me.

Sign out of your Apple ID using these instructions: https://www.imore.com/how-change-apple-id-your-iphone-or-ipad
Sign back in.
You should get the Media Terms have changed dialog and this time when I clicked OK I got the actual agreement and it was not blank.
Tap Agree.
Sign back in with your Apple ID.

Mitch

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28 replies

taiga-

Level 1

8 points

Feb 21, 2022 7:07 AM in response to DonSqueak1981

Hello there. Too bad it did not fit into your case. One thing is that I didn’t delete or reinstall apps on my phone. I just logged in again with the different App Store ID. The T&C screen blacked out for a month appeared after the log in. Hope you can find another solution!

Mar 29, 2022 3:16 PM in response to Shane123Iphone

I think that you may be right.

I had previously followed a suggestion to log out & back in (didn’t work & I needed to setup ApplePay & FindMy again).

The app concerned is part of a suite of collaboration tools from my work.

Trouble is they were set up via a complex installation process, not simply installed under a separate AppleID, so I’m slightly scuppered 🙁

Unless Apple pull their finger out & fix this!

Jan 20, 2022 9:05 AM in response to frustrateduser1233

I have the same problem, it's anoying. Please fix this.

bruna208

Level 1

8 points

Mar 16, 2022 12:24 AM in response to DonSqueak1981

I have exactly the same problem. I can't use some apps until it is updated. This is insane! Please fix this

Mar 19, 2022 6:08 AM in response to frustrateduser1233

I noticed the bug for long time,it quite annoyed me.

Mar 28, 2022 12:46 PM in response to timothymei

I too am experiencing this issue. Seeing how long this has been going on, surely Apple should be looking into this.

Mar 29, 2022 3:33 PM in response to Don_bidyre

If you look at my previous post you’ll see I found a simple solution.

Mar 29, 2022 4:45 PM in response to stonechat

Thanks Stonechat, but I did already try that (see my last) 🙁

Apr 5, 2022 12:19 PM in response to userapp10

Which one? I can’t! 😰

Apr 5, 2022 1:31 PM in response to lisbeth212

@lisbeth212 For me I just choose the NHS Covid app as that was first I saw.

Apr 11, 2022 11:34 AM in response to DonSqueak1981

Did you ever get past this? If so, how?

thanks,

mike

Apr 11, 2022 6:30 PM in response to mikeJacksonHeights

No! Nothing

Apr 18, 2022 12:50 AM in response to frustrateduser1233

Please help

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Can't accept changed Media Service Terms and Conditions