IdrisSeabright wrote:
...
No, Apple doesn't read here for feedback or suggestions. If you want Apple to know your thoughts, use the feedback portal:
Product Feedback - Apple
I respectfully disagree.
First of all, customers 'should' come here first, before filing a suggestion or bug report. Because often, the answer is simple (e.g. there is a setting that resolves the issue). We probably agree on that.
But It gets down to the amount of work a customer is willing to do, weighed against the likelihood of resolving his issue anytime soon. By the time the customer is done reading dozens of suggestions from both novice and experts, none of which resolve the issue, he's probably exhausted as much effort as he is going to put into this issue. He clicks the ME TOO button, noting that there are hundreds of users that came here with the same problem, and he believes there are probably 1000-times that number that didn't bother to come here -- all having the same problem. There's some comfort there!
Apple is way to smart to ignore threads where the ME TOO button is clicked hundreds of times. If they ignored this, they'd be ignoring a resource they created. I don't think they are that ignorant. They may tell people to "file a suggestion", but if they'd be crazy to ignore the high ME TOO threads here.