Accidental calling of favorites on hang up on my iPhone

Please fix this problem. From a CX perspective, this is what bugs me most about my IPhone. With the geniuses you have working there, I am sure you can solve this problem that is ******* off your customers on a weekly basis.

REKisten wrote:

Apple support... please fix this annoying inconvenience. There are many potential 'fixes'.

This is a user-to-user forum. Apple's participation here is minimal. And they don't read here for feedback and suggestions. If it's important to you that Apple know your concerns, use the feedback link provided above.

The fear of hitting the end button is real. I have myself entered in my favorites list in the position that aligns with the end button. But that only works if your favorites are pulled to the top of the list. The phone automatically goes to the screen you were on, so I accidentally call as many people in my recent list as I do favorites. All my previous phones would revert to the Home Screen and this problem didn’t exist.

RCOrchid wrote:

• This is a very frustrating issue. Below is a temporary fix I follow:

Create 2 dummy contacts with invalid telephone numbers

• Add these 2 dummy entries to the favorite list so that the position is right below the End-Call red button.

• If you accidentally click these dummy entries, the call will not go through.

Not an elegant solution. But it is better than disturbing someone by mistake.

So much easier than just using the button on the side of the phone.....

I just set up a Contact called Dummy Number and used 555-555-5555 as the phone number, then saved to Favorites. Then, go to Favorites and hit Edit. Scroll to bottom of list. Put your finger on the three horizontal lines to the right of Dummy Number and you should be able to slide it just above the number you always dial by mistake. From now on it should dial this number.

Whole process will take about 2 to 3 minutes.

When it happens you'll hear a tone and "Your call cannot be completed..." Then hang up.

Not great but beats dialing a real person.

Yes, a prompt to complete call would work perfectly. I have been android my whole life and recently switched to iPhone for work. On my galaxy if you clicked their name it would bring up a prompt to call or message them(or obviously click away if a mistake) This one issue of accidentally calling people in the middle of the night after finishing a call with someone is making me very unhappy with the switch to Apple.

I have added three favorite contacts (one for Apple tech-support, one for customer sales, and a third for Apple business sales). I’ve stacked them where the three numbers most frequently miscalled on hang up are located. It’s not a perfect fix (like when I’m hanging up from my recent call list) but it’s reducing the times I misdial someone I know.

This is very awkard, indeed. I hope this gets fixed.

It reminds me of another problem I have. Sometimes I want to push some control on top of the iPhone screen (i.e. navigation controls). Right before my finger touches the screen, a Banner notication will pop up. So I end up pushing the banner notication instead and trigger some unwanted action.

This is a problem Apple has had for quite some time. Before the problem came with iOS 15 I think you had longer time to turn off from your side even though the other side has hanged up if I remember correctly.

Why does the recent calls list needs to open up at all after a call? If you make a call it should just go back to the background so you don't accidentally call someone else. That would be the best solution in my opinion.

The other solution is to have to confirm that you want to make a call which is just another step before making a call.

And while we are on the recent call list is there an option somewhere to only show one row per contact?

If I want to see the number of times I called someone I could have that info under the i. As it is now you have to scroll quite a lot in case you called someone else like 20 times after the contact before.

Many things are good with iOS but this and the decision to change the design of the icons from nice 3d to flat ones years ago are not.

I have the same issue. If the person on the other line hangs up before I tap the end call button, the screen reverts back to the last screen, and it’s usually my favorites, or recents. This causes me to tap the contact that’s right where the end call button was. It’s super annoying. I conduct business on this phone and I’m calling clients by accident constantly. Very unprofessional!! This needs to be in the next iOS update!!! PLEASE!!! FIX!!! IT!!!!

fjs1606 wrote:

Ah missed that, thanks. Done!

The more people who submit feedback directly to Apple, the more likely Apple is to take some action. But, remember, they will not reply to you individually.

This is a SUPER ANNOYING problem and needs to be fixed. Please give us an option to let the call screen stay open after a call or close the favorites screen when making/answering a call. Both of these fixes will address the issue. Ignoring it is not good customer support. Thank you.

frankencat wrote:

This is a SUPER ANNOYING problem and needs to be fixed. Please give us an option to let the call screen stay open after a call or close the favorites screen when making/answering a call. Both of these fixes will address the issue. Ignoring it is not good customer support. Thank you.

Did you tell Apple your thoughts?

I have had this issue as well! I have gone through and seen what contacts i call the most out of my favorites and limit it to 7! This gives enough blank space so there is no contact under the hang up button. This will work until they fix it !

I can’t understand why Apple won’t fix this issue. Either a default back to Home Screen on hang up or a confirmation prompt before dialing from the favorites list. Not rocket science, just good customer service!!