Apple app is not working anymore

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4 points

Apple app is not working anymore

The apple app is not working anymore on my smart tv, this problem exists in the last couple of months, at first I thought it was a temporary server issue/software update issue but as days were passing and even by updating the app to newer versions and with the app still now working I realized that something else is going on here. It shows the apple logo and after a couple of minutes it says "Network Unavailable. There were errors with this connection. Wait a moment, then try again". There is a reload button but it goes through the same flow, same result.

And yes the tv is properly connected to the internet, all other apps work just fine, tv has been restarted etc I have tried everything.

OLED55B8PLA,

Posted on Jan 12, 2022 5:14 AM

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Answer 1

Erica_S1

Community Specialist

Jan 13, 2022 7:33 AM in response to christose

Hi there christose,

We understand you're experiencing an issue with connecting to the Internet with the Apple TV app on your TV.

Check out this resource: Get the Apple TV app or Apple TV+ app on your smart TV, streaming device, or game console

Specifically, the section below may help:

"If you need help

For more information about the Apple TV app or Apple TV+ app on your smart TV, streaming device, or game console, see the Apple TV app user guide.
If you have issues installing the Apple TV app or Apple TV+ app or connecting to the internet on your smart TV, streaming device, or game console, contact the manufacturer."

Regards.

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