I have problem with png file not being backgroundless.

Just like I said, png file doesn't work on my ipad. I have no clue why because I didn't change any set up.


When I do work on procreate or ibis paint, I export them into png files and it was transparent png at first. However, when I upload them on google slides or send them on email, they turn into jpeg files!


The png files seem to only work when I add them on goodnotes.


Is there anything I can do to fix this?

iPad Pro, 15

Posted on Jan 13, 2022 5:08 AM

Reply
3 replies

Jan 14, 2022 8:41 AM in response to nutcha2543

Greetings nutcha2543,


We understand that you are having some difficulty with .png files, and we'd like to help. As it turns out, .png files are not a compatible email attachment type on your iPad. You can learn more here:


iPad Pro, 11-inch (3rd generation) - Technical Specifications


Apple always welcomes customer feedback and suggestions here:


Product Feedback


Take care.

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I have problem with png file not being backgroundless.

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