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iPad locked, wrong keypad for password (numeric as opposed qwerty)

my sons ipad s locked, it asks for an alphanumeric code when we never set one up, previously the password was done with a qwerty keypad - his password s case sensitive so cannot be input with a numeric keyboard. We never changed this and now cannot access the device. It’s a 6 gen. (It’s a normal iPad - your device choice drop down menu for this post only gives me every option available for iPad mini/air/pro (do you not expect anyone to have an issue with a normal iPad? Thank you kindly if you can excuse the dripping sarcasm)

iPad Pro 9.7-inch WiFi

Posted on Jan 13, 2022 10:05 AM

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Question marked as Top-ranking reply

Posted on Jan 13, 2022 1:39 PM

Thank you. It still does not address the root of the problem. Why did the iPad switch to the number pad for the password? It’s impossible to type a case sensitive password or one with symbols on a numeric keypad? Why is there not an option to switch the keypad to a qwerty one? I saw several other people had the same issues from a previous thread. It is rather disconcerting! It’s my (not very) old iPad that my son is using for school and most of the data is not backed up. This is an apple issue, which is now a my issue which is really not acceptable. How can ther not be a solution besides recovery thru backup? It’s a glitch in the programming.

6 replies
Question marked as Top-ranking reply

Jan 13, 2022 1:39 PM in response to LotusPilot

Thank you. It still does not address the root of the problem. Why did the iPad switch to the number pad for the password? It’s impossible to type a case sensitive password or one with symbols on a numeric keypad? Why is there not an option to switch the keypad to a qwerty one? I saw several other people had the same issues from a previous thread. It is rather disconcerting! It’s my (not very) old iPad that my son is using for school and most of the data is not backed up. This is an apple issue, which is now a my issue which is really not acceptable. How can ther not be a solution besides recovery thru backup? It’s a glitch in the programming.

Jan 13, 2022 10:15 AM in response to DanSheldon

An iPad passcode cannot be recovered, reset or modified from another device.


iPadOS 15.2 or later with a forgotten Passcode


Apple has introduced a new procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device.

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup.



iPadOS 15.1 and earlier - and all devices that are Disabled



If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist.


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

Jan 17, 2022 9:38 AM in response to LotusPilot

Thank you. Having a real fun time trying to do this. (sorry more irritable sarcasm - excuse, I am dealing with this because of an issue caused by Apple, who I pay, to start with) So the iPad belongs to my son - its my old one that he uses for school. Ive restored it and had to set it up back on his apple id. Now its trying to 2 factor verify but he no longer has access to his celllphone number. It only gives that option. So what do I do now?

Thank you.


iPad locked, wrong keypad for password (numeric as opposed qwerty)

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