iPad Air FaceTime no longer connects.

Thanks for the reply Lotus. Unfortunately, I've already tried everything on the link you posted.

I even tried wiping it again and just installing a brand new Apple ID account.

Unless I'm missing something, it just looks like Apple has turned off access to the Facetime and iMessage servers from the original iPad Air.

I can login with my Apple id for using Apple Music ok.

I'm logged into my icloud account ok if i try that.

But Facetime and Messages just will not connect.

Really a shame, since the ipad is otherwise in very good shape for such an old device.

Granted, most new apps/games don't work either. but you'd think something as simple as text messaging would be ok?

Any other ideas?

Thanks,

Dan

Then what could I be missing? It used to connect with no problem. It just stopped working some time ago, not sure exactly when, since we had iphones we didn't worry about it, but i would like to let my daughter use it to facetime now.

From what i've read, it might have something to do with the fact that it doesn't allow 2-factor authentication.

Also, when i go to system settings for Facetime, there is no toggle switch to turn it on/off, it just immediately starts to try to connect to the server, and after about 3 minutes the error message pops up "Unable to connect to Facetime server".

The latest IOS it can run is 12.5.5, maybe that restricts it?

I also noticed on the Apple site, iPad Air isn't listed as a compatible device:

"1. You can use FaceTime on any of these devices on Wi-Fi: iPhone 4 or later, iPad Pro (all models), iPad 2 or later, iPad mini (all models), and iPod touch 4th generation or later (only iPod touch 5th generation or later support FaceTime audio calling).

2. With a cellular data plan, you can also use FaceTime without Wi-Fi on any of these devices: iPhone 4s or later, iPad Pro (all models), and iPad (3rd generation or later)."

Since they don't list the iPad Air on there anymore, i think they no longer support it. At least not in the USA.

Again, if i'm missing something, please advise. I really want this to still work!

Thanks,

Dan

Thanks for taking the time to dive into this Lotus!

I appreciate it!

There was nothing to restore on this ipad, so I just did a factory reset.

Did a fresh 12.5.5 install, and created a brand new Apple ID just for testing.

I created a new icloud email account for this ID.

Can you confirm your model# on the ipad Air? Mine is A1474.

And also, are you in the USA?

Could it be possible that Facetime and message work in other countries but is geo-blocked in the USA?

I've gone through every setting i can find in system preferences and nothing makes a difference.

It just gives the little spinning icon for both services and never connects.

To confirm, i can connect to the internet via wifi just fine, and also connected to Apple music fine.

I don't have much faith Apple will help.

Last time i tried to buy a replacement battery for this same ipad they told me that it was impossible, as it has to go back to the factory, but they could sell me a refurbished one for $350 with the trade in. I declined, and took it to a local tech place and they replaced the battery in 30 minutes for $60.

I might give them a call, as I'm at my wits end with this.

Thanks again, i didn't expect anybody to answer a post regarding such an old device.

It certainly is a mystery though.

Cheers!

Dan