You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone Xs max acting glitchy

My iphone xs max is acting crazy. it will only respond to some of my touch commands and then it will open up apps all on its own, it will text random letters and reply to texts. I have let it run out of battery and power all the way down (it would not allow me to turn off the normal way). After recharging, it continues to have a mind of it's own


Posted on Jan 14, 2022 11:14 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 14, 2022 11:41 AM

Hi,


Sorry to hear you are having issues with your iPhone.


Does the product have any accidental or liquid damage? If so, the issues you are having could be due to this.



If there is no accidental or liquid damage, confirm you are running the latest iOS 15.2.1. If you are not, update your iPhone and see if the issue persists.



If it does, I would recommend contacting Apple Support for further assistance, and to possibly run diagnostics.



Hope this helps.


2 replies
Question marked as Top-ranking reply

Jan 14, 2022 11:41 AM in response to annefromloganville

Hi,


Sorry to hear you are having issues with your iPhone.


Does the product have any accidental or liquid damage? If so, the issues you are having could be due to this.



If there is no accidental or liquid damage, confirm you are running the latest iOS 15.2.1. If you are not, update your iPhone and see if the issue persists.



If it does, I would recommend contacting Apple Support for further assistance, and to possibly run diagnostics.



Hope this helps.


Jan 14, 2022 11:24 AM in response to annefromloganville

More than likely your digitizer is failing. It converts contact to digital inputs. Some call it "ghost touch" where it seems to operate on its own, jitter back and forth, or just not take many real inputs. Apple's fix for that would be a complete replacement of the front screen assembly.


There are other reasons including a bad connector or even issues with the touch control chip or connection to it, but that's not as common as just the digitizer going bad.

Iphone Xs max acting glitchy

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.