You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Connecting to 5GHz wifi

I have a problem connecting to my 5GHz wifi while my sister’s android phone and my old iphone xs max can. I have a iphone 11 pro max and also tried to connect my old iphone 7plus to my wifi and can’t ive read tons of questions and answers about this problem and it did not solve it. I really need a solution because im not paying $80/month + a router for nothing. Ive tried resetting my wifi setting, restarting my phone and more.


[Image Edited by Moderator to Remove Personal Information]

iPhone 11 Pro Max

Posted on Jan 15, 2022 1:04 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 15, 2022 1:07 AM

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...


Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support


2 replies
Question marked as Top-ranking reply

Jan 15, 2022 1:07 AM in response to Michaeltandean

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...


Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support


Connecting to 5GHz wifi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.