bring out your dead

screwedagainstill wrote:

its a 21.5 inch 2017

8 GB, intel Iris

Apple sold the iMac (21.5-inch, 2017) until mid 2021. To see why it is slow, I believe we need to proceed with an EtreCheck report. EtreCheck is a useful App to diagnose and identify issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:

1. Navigate to: https://etrecheck.com and get the free version of EtreCheckPro.
2. Download it. It is a free and trusted app. It is often recommended here on Apple Support Communities. 
3. Open EtreCheck, and before running the report, be sure to check “Allow full Drive Access” at the bottom of the EtreCheckPro window.
4. Run the report, and put it in a post, as shown here: https://discussions.apple.com/docs/DOC-250000211. We will then examine the report for issues in your Mac.

Cheers,

Jack

Welcome to the Apple Support Communities.

Please describe what is not working well with your iMac.

Also, using this Apple Support article as a guide, About System Information on your Mac - Apple Support, please let us know what year your Mac is and what version of macOS you are currently using.

Jack

Did you buy it from Apple? If so was it an Apple brick and mortar store or Apple online?

What is not compatible with your needs and what are those needs?

What is the model and specs of the iMac you bought? You can get that from the  ➙ About this Mac menu.

screwedagainstill wrote:

the I Mac was bought on line from Apple as far as I know. It was a gift

I used to own a very old Mac mini and upgraded

Can you verify that? I know many online vendors have older Macs in stock and will fill orders with them until the stock runs out. However, Apple does not. The 2017 Macs were the latest models up until March 2019.

Again, what is not meeting your needs and what are those needs?

screwedagainstill wrote:

the I Mac was bought on line from Apple as far as I know. It was a gift

So you did not purchase it, as you stated in your original message...

As has already been pointed out, that model was sold by Apple up through October of 2021.

If it is not sufficient for your specific needs, this is no fault of Apple's. You have no call to complain about a gift that you received.

Buy something that suits your needs.

Your story has some in it, specifically the first statement. Irrespective, you can trade in your 2017 iMac. Good luck!

[Edited by Moderator]

FWIW, Apple did in fact sell a 2017 21.5" entry-level iMac from June 2017 until October 2021.