iCloud Account and Password Reset Issue.

Hi,

Did you complete the Apple ID account creation by confirming your email, as well as personal information when you set it up originally?

I would recommend trying to sign in to https://appleid.apple.com/.

If you are able to sign in, and need to verify your email, you will see a pop-up prompting you to resend the verification email.

Resend the email, check your email, and enter the verification code on the website.

If you have completed this already, check your personal information as well as payment information to make sure everything is filled out.

Note: You do not have to add a card on file if you do not want to, but you do need to add your shipping address.

Once everything is filled out, make sure you have reviewed the T&C to use your Apple ID in the iTunes & App Store.

On the Mac App Store, sign in with your Apple ID. You should receive a pop-up saying ‘This Apple ID has not yet been reviewed within the iTunes Store. Tap Review to continue.’

Tap Review > Agree to the terms and conditions > confirm your country/region and billing info > you should then receive a pop-up that the Apple ID account creation is complete.

You can now download apps and make purchases as normal.

However, if you are unable to sign in with your Apple ID online, try to reset your password on https://iforgot.apple.com/password/verify/appleid.

If you still need help, contact Apple Support.

Hope this helps.

Resources

• https://support.apple.com/en-us/HT204316
• https://support.apple.com/kb/HT204053
• https://support.apple.com/en-us/HT202659
• https://support.apple.com/en-us/HT203993
• https://support.apple.com/apple-id
• https://support.apple.com/en-us/HT201355
• https://support.apple.com/en-us/HT210743
• https://support.apple.com/en-us/HT209349