*@icloud.com Apple ID became inactive

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Level 1

8 points

*@icloud.com Apple ID became inactive

I've bought M1 Macbook Air and after system setup create a new apple id (for family use) in icloud.com domain.

All was fine. After last macos update to 12.2.1 version mac show me message "log in your AppleID to proceed". But when I try to login or reset password it show me error "This Apple ID in not active".

I tried to go to icloud.com and create same apple id and get error "you can't use id with icloud.com".

So for now I have:

Macbook that attached to inactive appleid, so I can't install any software and can't remove appleID from this macbook.

This is weird!

Posted on Feb 23, 2022 2:45 AM

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Answer 1

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Eric Root

Level 10

684,123 points

Feb 23, 2022 1:17 PM in response to evgeniy293

Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support. -

Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)

Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call. -

Apple on Twitter

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support. *

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*@icloud.com Apple ID became inactive

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