Pop up on mac

Question

Level 1

4 points

Pop up on mac

I keep getting a "Sign in to iTunes store" pop up message on my mac. None of my passwords work even after changing my ID?

Please help

MacBook Pro 13″, macOS 10.13

Posted on Jan 21, 2022 12:42 AM

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Answer 1

mingoslkd

Community Specialist

Jan 22, 2022 9:01 AM in response to marna208

Hi marna208,

Thank you for posting in Apple Support Communities! From our understanding, the App Store on your Mac is asking you to sign into your Apple ID, however, it is not accepting your password even after changing it, do we have that right? Are you able to sign into the manage Apple ID site here: Apple ID?

Have you tried entering your old Apple ID password and then entering the new one?

Check out some steps you need to take after changing your Apple ID here: What to do after you change your Apple ID or password.

Hope that helps!

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Answer 2

Chris_C1

Community Specialist

Jan 28, 2022 6:41 AM in response to marna208

Hi marna208,

Thank you for that information. What macOS do you have installed on your Mac? Is it up to date? In iTunes, of you go to Accounts, are you able to sign out of your Apple ID? If so, we'd recommend signing out, closing the app out completely and then signing back in to see if this continues to occur.

Sign in with your Apple ID

Hope that helps!

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