I have just upgraded to OS Monterey and downloaded Office 365 on a family subscription. When I try to activate word, excel, etc. I get a message saying "No network connection. Try checking your settings.....". My laptop is connected to the internet so I need someone to tell me how to activate a different way soonest please.
MacBook Pro 13″, macOS 12.1
Try booting to Safe Mode. That boot up takes minutes and clears caches and other things that may resolve your problem.
How to use safe mode on your Mac - Apple Support
See if you can activate in Safe Mode. It appears that something is blocking it and that may not load in Safe Mode.
Oonly think that is strange is:
''2022-01-21 12:17:39 Microsoft AutoUpdate.app - Crash (10 times)
Executable: /Library/Application Support/Microsoft/*/Microsoft AutoUpdate.app
Details:
abort() called
application requires at least OS X version 10.12.0 (10.12), but is bei
ng run on 10.11.6 ( 10.11.6/15G22010), and so is exiting.
But you installed 2022-01-20 macOS Monterey (12.1)
My only suggestion is to make sure you have a good backup and then:
Boot to Recovery and repair/First Aid all entries for the startup disk using Disk Utility and comes with Recovery. You can't repair/First Aid the disk you booted from.
About macOS Recovery on Intel-based Mac computers - Apple Support
Then boot normally.
Next would be to boot to Recovery and reinstall Monterey over itself.
Download and run this app so we can find more information about your installation.
It shows what is launched and other information and is very useful in finding causes of problems. After you first launch the app make sure you check Enable full disk access in the box in lower left.
After running the app use the app's feature to paste to clipboard. The in the text box for a reply in this forum click on the addition text icon. This is because the normal reply text box limits how much you can type.
No personal identifiable information is contained if the app output. The app was written for a person who is contributor to these Apple Support Communities
No VPN as far as I am aware - I am connected to a local Kenyan internet provider. And I have not installed any security software.
FYI in parallel I have downloaded the WhatsApp app for my Mac and all sign ins to my Apple ID worked for this.
No VPN as far as I am aware - I am connected to a local Kenyan internet provider. And I have not installed any security software.
FYI in parallel I have downloaded the WhatsApp app for my Mac and all sign ins to my Apple ID worked for this.
Thanks Illaass but still no joy. I have seen that the various applications are defaulted to "Work offline" ; however I cannot figure how to change this since the tab is in light grey/not available to click?
As requested. Hope that it reveals something? Chris
Are you using a VPN?
Do you have any antivirus or Internet Security app installed?
Many thanks and let me follow that through tomorrow and revert. Kind regards, Chris
Thanks Illaass and I had not loaded Monterey at that time so seems a boot to recovery and re-installation may be the best way forward. I'll let you know how I get on.
New Office 365 download completed (twice!) and activation indicates that I am not connected to the internet
