airtag last seen but not retrievable

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Level 1

6 points

airtag last seen but not retrievable

Hi, I've been using airtags since 2 months on my 2 cats. One of the cats lost its collar, including the airtag obviously.

I thought it would be easy to retrieve, but it has been lost now since 3 weeks. On the 'find my' app, it shows last seen regularly on my location, but when I use the 'search' function, it is unretrievable. I tried walking around all over the place in a radius of around 50m, but found nothing.

Any has any tips on how to retrieve my lost airtag?

thanks

Posted on Jan 23, 2022 6:11 AM

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Answer 1

tgok23

Community Specialist

Jan 24, 2022 9:11 AM in response to sonicjaxxx

Hello, sonicjaxxx!

Thanks for reaching out in Apple Support Communities! From your post, it sounds like you're missing an AirTag. You've been using Use the Find My app to locate a missing device or item, and you've had some luck in finding the radius but still can't find the AirTag.

This is a great article to use for this issue. We'd also like to share this guide: Locate an AirTag or other item in Find My on iPhone. It's a little different, specific to AirTags and has a section included to show you how to play a sound. We'd suggest when you're in the radius itself, see if you can play the sound to find it. If you have a supported iPhone, you might even get the precise location.

Best wishes!

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Answer 2

sonicjaxxx Author

Level 1

6 points

Jan 24, 2022 11:26 AM in response to tgok23

I've read through the link in your post already before, but it isn't really helpful. The location shows to be at my home address. My pet actually came back in the house without her collar and airtag, so it should be outside somewhere.

However inside and around the house there is no way to get any connection with the 'search device' function. I can locate my other pet in the house perfectly however...

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Answer 3

tgok23

Community Specialist

Jan 24, 2022 11:54 AM in response to sonicjaxxx

sonicjaxxx,

Thanks for this additional information. If you're unable to play a sound on the AirTags it could be that it's out of Bluetooth range.

If you need further assistance with this feature, you'd want to reach out to Contact Apple Support. They'd be able to assist you further with this to find out why you're not able to play sounds or get the connection with this specific AirTag.

Kind regards.

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airtag last seen but not retrievable

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